Wednesday 02/15

[LittleChoco]

Whitney, why do these fit so high on her head: opposed to the original: which looks much more natural in my opinion.
I don't think many people really liked it so high on her head on the original threads but I could remember it wrong.

[Elise Furlise]

I will pass this along, however, I will be honest: it is unlikely that any changes to this feature will be implemented any time soon.

Sorry!

~W~

Gotcha, I feel you on this one! I'll let the team know.

~W~

Whitney, just a suggestion, why don't you just let your team read all these instead of passing it along to them ? You are loaded enough with work that you can't even find time to write more than " I will pass this along ... etc, etc, etc.

[LittleChoco]

Whitney, just a suggestion, why don't you just let your team read all these instead of passing it along to them ? You are loaded enough with work that you can't even find time to write more than " I will pass this along ... etc, etc, etc.

She's telling them that she's going to tell them about it which is the same thing. What else is she supposed to say?

[Elise Furlise]

She's telling them that she's going to tell them about it which is the same thing. What else is she supposed to say?

For one thing she hasn't answered my long time question, regarding the update on the compensation due to the past gifting glitch if there's ever gonna be one ! Do I have to wait every wednesday to ask her that ? Now, why are you answering for her ?

[LittleChoco]

For one thing she hasn't answered my long time question, regarding the update on the compensation due to the past gifting glitch if there's ever gonna one ! Do I have to wait every wednesday to ask her that ? Now, why are you answering for her ?

I don't know what you're supposed to do but you seem to be targeting the fact that she says that she'll pass on a message more. Because I wanted to.

[Elise Furlise]

I don't know what you're supposed to do but you seem to be targeting the fact that she says that she'll pass on a message more. Because I wanted to.

Yeah I know, I might have gotten you confused with my sarcasm. I wanted to emphasize that she couldn't even bother to answer some questions so I took it out by being sarcastic.

[LittleChoco]

Yeah I know, I might have gotten you confused with my sarcasm. I wanted to emphasize that she couldn't even bother to answer some questions so I took it out by being sarcastic.

Sarcasm is hard to get on ze interwebs. I'm going to take a stab in the dark but maybe she doesn't have an answer for it (yet)?

[Elise Furlise]

Sarcasm is hard to get on ze interwebs. I'm going to take a stab in the dark but maybe she doesn't have an answer for it (yet)?

Oh yes, Whitney knows what I meant by what I said. She knows it very well. She doesn't have an answer, maybe but she could have answered it in any way and not pass a blind eye on what I wrote.

[~Whitney~]

For one thing she hasn't answered my long time question, regarding the update on the compensation due to the past gifting glitch if there's ever gonna be one ! Do I have to wait every wednesday to ask her that ? Now, why are you answering for her ?

Unfortunately, there will be no compensation for the recent gifting issues.

~W~

[~Whitney~]

Hi Whitney

the 5 day collection would have been lovely for March or April and much more fitting. A real Valentines Outfit would have been appreciated especially from players that can't spend money for BPs on the Galas (would have been a nice Valentines gesture from playdom too).

Current issues:

jumping screen when voting, you have to vote for the same sisters over and over again
SH stalking often not possible as not all sisters show or cut off frame
wb not available or messages not visible

And yes I do know you are aware of the issues ....

Now you said that by mistake some tickets were answered with the wrong "canned" response. Could you explain how this works? I understand a lot of companies accept tickets/requests with an automated answer, and declare it as such. Usually inside 48 hours you get an individual response to your problem.
How is this handled at playdom customer service?

Playdom's goal is to provide a response to customer support tickets within 72 hours. If it will be much beyond this, typically there is either a notification on our customer support site, in addition to an announcement here on the forum. I am not sure how this happened, this information was simply relayed to me from customer service. I can assure you, however, our customer service team is staffed with real people who read and consider each ticket sent.

~W~