Enough is enough Playdom! I play the 500K Sit-and-Go tournaments and when you software decides to crash, freeze up, disconnect, etc I loose my entire buy in.
This has happend to me many times since October 2011. I've opened 3 support tickets with you regarding this - one of those tickets referenced 2 games that froze up on me (resulting in a 1MIL loss on just that day).
Everytime I open a ticket I get the same old line -- "Sorry, we've credited you one time in the past, so we can't credit you anymore..." In one of those tickets I was asked if I could provide the table # that I was sitting at -- how on earth could I do that?? There is NO HISTORY - so I can't even go back to a log file and prove to you that I was disconnected because of your software. I then asked you -- "Don't you have a historical log?" I would think that you would keep an audit log of tables, games, etc -- but I guess you don't, or maybe you do, but you just don't want to admit to it?
I suggest that the next update that you all do -- that you need (1) a tracking system for the end user (2) a tracking system/audit log for your support people (3) automatic reconnect (remember when it used to do this when it was Poker Palace??? Funny how that just doesn't work anymore..)
In regard to customer service being able to credit back the buy-in: If your software crashes you need to credit the person's buy in - especially considering how frequently your software crashes & that it has no "auto-reconnect" feature. You can't blame anyone else -- this is just your software - because all my other apps (web apps, websites, etc) stay connected totally fine -- Browser wise -- It has happend on IE 7, IE 8, Chrome and FireFox.
At this point I can not believe you haven't had a class action lawsui brought against you. Is there a way to trade my chips in for real money? I'd like to cash out and go play somewhere else. I'm fed up with it....