Game not loading? Try these tips!

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There are a few possible reasons for the game not loading or performing slowly. Some possible ways to solve this issue are as follows:

-Clear the cache of your browser and make sure you are running the latest version.

Internet Explorer

Click on the 'Tools' menu from the top of your browser
Then scroll down to 'Internet Options'
Under the General tab, there is a category called Browsing history
Click the Delete... button
You will be prompted with a selection of checkboxes. Please check only the box for Temporary Internet files and press the delete button at the bottom of the popup. Refresh your browser and reload the application.

Firefox

Choose the Tools menu from the top of your browser
Scroll down and select Clear Recent History
You will be prompted with a selection of check-boxes. Please check only the box for Cache and press the Clear Now button at the bottom of the popup. Refresh your browser and reload the application.

Chrome

Select the 'Wrench' icon in the upper right corner of your browser
Scroll down and select 'Options'
Click on the tab labeled 'Under the Hood'
Under the Privacy category, select 'Clear Browsing Data'
Check the box that says 'Empty the cache' and select 'Clear browsing data'. Refresh your browser and reload the application.

-Clear the cache of your Flash player and make sure you have the latest version.

Flash Cache

To Clear your Flash cache, visit this SITE
You will see the Adobe Flash Player Settings Manager
Click on the last tab to the right (the folder Icon). Within this tab you will see a button, "Delete All Sites."
Click this button and confirm
Reload your game in Facebook

-Try using a different browser.
Google Chrome
Mozilla Firefox

Please note that the game may not fully load or run smoothly with slower internet connections.



Update Flash and Java to the latest version.
Download and install the latest version of both programs.

Flash and Java are important to the core functionality of many websites and games.

Keeping them up to date is very important for the best gaming experience.

Adobe Flash
Java



Make sure your Firewall is not blocking connectivity
Each copy of Windows XP and Vista come with a built in software firewall. Sometimes these firewalls can interfere with the connection to the game.

In many cases adding your browser as an exception to the approved programs and services will solve connectivity issues.

In other cases you may have to reset your software firewall to the factory defaults.

Also keep in mind that most routers also function as firewalls. If this is the case you may want to even consider disabling your software firewall.

Lastly, please check your Antivirus Suite. You may not realize it, but you may also have a firewall installed there, in addition to your Windows Firewall and router. Many people unintentionally double or triple firewall their computers, which can unfortunately result in a loss of connectivity to the game servers.




Make sure your operating system files are up to date.


If you are still having trouble, submit a ticket here.