Troubleshooting Guide

[Gaia]

Application Troubleshooting Guide

Please be aware that there are sometimes momentary maintenance periods in which you may not be able to access the app for up to a few hours. This guide is for when you are having systematic and constant problems accessing the application.

If you for some reason you cannot load the app, please take the following steps to resolve the issue. Instructions and links can be found below.

1. Clear your browser cache/temporary internet files before trying to log in again. Most web browsers store temporary copies of game files on your computer. Sometimes these files need to be manually deleted in order for the game to function properly. Clearing the cache/temporary internet files frequently solves many loading problems with the game. Below are a number of guides for the most common web browsers.
   
   Select Your Browser
   • Firefox
   • Internet Explorer 7 and 8
     *Please note Facebook doesn't support I.E. 6.0 - please upgrade
   • Chrome
   • Safari
2. Update Flash and Java to the latest version. Download and install the latest version of both programs. Flash and Java are important to the core functionality of many websites and games. Keeping them up to date is very important for the best gaming experience.
3. Click Clear Flash Cache to clear Flash cache - delete all sites
4. Click HERE to check Flash.
   Click HERE to check Java.
5. Make sure your Firewall is not blocking connectivity. Each copy of Windows XP and Vista come with a built in software firewall. Sometimes these firewalls can interfere with the connection to the game. In many cases adding your browser as an exception to the approved programs and services will solve connectivity issues.
   
   In other cases you may have to reset your software firewall to the factory defaults.
   
   Also keep in mind that most routers also function as firewalls. If this is the case you may want to even consider disabling your software firewall. Lastly, please check your Antivirus Suite. You may not realize it, but you may also have a firewall installed there, in addition to your Windows Firewall and router. Many people unintentionally double or triple firewall their computers, which can unfortunately result in a loss of connectivity to the game servers.
   
   Windows XP
   Windows Vista
6. Make sure your operating system files are up to date.
   Windows XP
   Windows Vista
   Mac OSX

[El Guapo]

Players using the Internet Explorer 9, or other versions of the Internet Explorer browser, to play Gardens of Time may be experience slow loading, or a complete inability to load the game. The team is working to resolve this issue as quickly as possible. In the meantime, if you are using Internet Explorer 9 and having difficulty loading Gardens of Time, you may want to try using one of the following alternate browsers:

Google Chrome

Mozilla Firefox

We apologize for any trouble this issue has caused!

[Valendaria]

Having Facebook post issues from a game? Can't send gifts, request help with building marvels, or travel to allies, opponents, or between your capital and colony?

Is your game slowing down and shortly after reloading the issues are back?

Sometimes it is simply time to reboot your computer. Let's face it no operating system is perfect and eventually memory leaks and fragmentation will require a restart of the user environment (logoff, log back on) or a complete shutdown to poweroff state, count to 10, then turn it back on. It just depends on what service or program is being affected.

Most of the time, however it's just Flash player that needs to be restarted. One would think that closing their browser window that has the flash game in it would close flash. Unfortunately, most browsers use one flash instance for all their tabs including Internet Explorer, Chrome, Firefox, and Opera. Why it is done this way is beyond me and I wish they'd start providing each tab their own separate instance of flash. The other problem is that even if you completely close every last tab of your browser sometimes the flash plug-in remains loaded and when you restart your browser you are right back to using the "broken" instance of flash that was giving you problems to being with.

Thus, you have two options left at this point. You can either force flash to completely exit or you can restart your computer. Force exit is much faster than rebooting, so here are the steps to save you time. There are different steps for each browser.

Chrome

Method A

1. Click in the address box.
2. Press SHIFT+ESC
3. A "Task Manager - Google Chrome" window will open.
4. Scroll down and find "Plug-in Shockwave Flash" or similar and click to select it.
5. Click "End Process"
6. You will notice that all tabs using flash will report that flash has crashed. Now reload the page you need and flash will start up again.

Method B

1. Click on the wrench icon in the upper right corner of your browser.
2. Select Tools -> Task Manager
3. A "Task Manager - Google Chrome" window will open.
4. Scroll down and find "Plug-in Shockwave Flash" or similar and click to select it.
5. Click "End Process"
6. You will notice that all tabs using flash will report that flash has crashed. Now reload the page you need and flash will start up again.

Internet Explorer [all versions]
Unfortunately there is no browser tool built-in to even the latest IE (IE8) to show processes, so we have to go out to the good old windows task manager to start killing processes.

1. Close all Internet Explorer windows.
2. Launch Windows Task Manager using one of the following.

a. Press CTRL+SHIFT+ESC
b. Right-click on your Start bar (next to the Start button is a good spot) and select "Task Manager from the list.
c. Press Windows Key+R or Click Start->Run.

i. Type "taskmgr" in the run "Open" box and click "OK".

3. Click the Processes tab and select and "End Process" on any iexplore.exe processes you see running.
4. Relaunch IE.

FireFox

Method A

1. Click Tools -> Add Ons.
2. Select the Plugins icon.
3. Scroll down to Shockwave Flash.
4. Click "Disable".
5. Count to 10.
6. Click Enable.
7. Reload your page.

Method B

1. Install Process Explorer from Microsoft.

a. This is a task manager that shows much more information and detail about the processes running on your computer, including what directory a process is located, who it's parent process is, and MUCH more. I am never without it.

2. Launch Process Explorer, look for firefox.exe.
3. Click the + symbol in front of firefox, if it is not expanded and right-click "plugin-container.exe" and select "kill process".
4. Reload your web page.

Method C

1. Launch Windows Task Manager using one of the following.

a. Press CTRL+SHIFT+ESC
b. Right-click on your Start bar (next to the Start button is a good spot) and select "Task Manager from the list.
c. Press Windows Key+R or Click Start->Run.

i. Type "taskmgr" in the run "Open" box and click "OK".

3. Click the Processes tab then select and "End Process" on plugin-container.exe.

Opera

Method A
I am not 100% positive this method will restart the flash plug-in's environment, so I would appreciate feedback on your experience using this method.

1. Click Menu -> Page -> Developer Tools -> Plug-ins.
2. Find Shockwave Flash and Disable any and all version you find in the list.
3. Reload the game tab and note that it says to install flash.
4. Enable Shockwave Flash from the Plug-ins tab.
5. Reload the game tab again.

Method B

1. Exit Opera
2. Launch Windows Task Manager using one of the following.

a. Press CTRL+SHIFT+ESC
b. Right-click on your Start bar (next to the Start button is a good spot) and select "Task Manager from the list.
c. Press Windows Key+R or Click Start->Run.

i. Type "taskmgr" in the run "Open" box and click "OK".

3. Click the Processes tab and select and "End Process" on any "Opera.exe" processes you see running.
4. Relaunch Opera and reload the game.

Safari on the Mac
For Mac users using Safari, use the following link to help you simply restart Flash.
http://hints.macworld.com/article.ph...00920113426884



Credits to mcbluefire for the contents of this post!