Lost Data/Progress 2012.08.24

[El Guapo]

We apologize to anyone who may have experienced a loss of data or progress in their game yesterday. We are currently doing our very best to recover and data that may have been lost and will notify you as soon as we have more information. We appreciate your patience, and please accept our sincerest apologies as we work through this issue.

[El Guapo]

We apologize once again to anyone who may have been affected by this issue. We are still investigating this issue and working to recover any data which was potentially lost or corrupted. Please accept our apologies as we do our best to resolve this issue.

[Aubrey415]

Hi everyone! We apologize that it's taking a little longer to fix this problem. The team is still aggressively working hard to resolve this lost data issue. Once a fix has been released, we will let you all know. Our apologies again, and thank you for being patient!

[Aubrey415]

We apologize once again to anyone that is still encountering this issue. The team is still working on this problem, and plans on resolving this issue shortly. We appreciate everyone's patience, and we apologize again for the troubles.

[Aubrey415]

The team released a fixed for this issue last night PST, where players should receive their glam. A fix to update job progress will be released shortly. Thank you all again for being so patient with us during this time. We apologize again for all the trouble.

[Aubrey415]

The team released a fix yesterday to recover the loss of game progress. Please let us know if you are still encountering any issues. We apologize again for all the trouble, and we appreciate your patience throughout this ordeal.