I do appreciate the moderators of this forum trying to keep everyone encouraged. The game itself is great. Everything is bound to have issues. But Playdom's lack of communication about issues, lack of a continual presence on the forums and lack of a decent customer service should be looked into.
Seriously, if more Playdom people took the time to "hang out" on the forums it would give you a nice morale boost. No need to discuss/reveal anything about the game either.