Playdom Customer Service

[Saturn]

Most people don't check the spam folder of their email or on the support site check the resolved ticket area. The user has to respond to reopen and get another response.

I checked both sections of your last submitted ticket and previously resolved tickets. I have submitted 7 total among the 2 that were responded to (1 generic response, one that actually sounded like someone took the time to write it.) I am not saying they were deleted. No reason why a company would care that much to do it to a random person. And as a programmer I know there could be several reasons why a system didn't behave like its expected to.

I do appreciate the moderators of this forum trying to keep everyone encouraged. The game itself is great. Everything is bound to have issues. But Playdom's lack of communication about issues, lack of a continual presence on the forums and lack of a decent customer service should be looked into.

Seriously, if more Playdom people took the time to "hang out" on the forums it would give you a nice morale boost. No need to discuss/reveal anything about the game either.

[$aturn¥oshi]

I have added Playdom's support email to my contacts list so I can make sure I don't miss anything. Same for the daily emails.

[arujin]

I've done 2 tickets on different times for different things.. always get the same response, to put it simply its "yeah we know, tough, just deal with it" and then they close the ticket.. no attempt at figuring out what may be causing the issue or even giving back what was lost (lost 135 points buying a character and then got a tough not our prob response after a forced reset) and then they just close the ticket (I check daily for updates cause I didn't always get the email) They suck in the MAA ticket department. Used to buy gold to buy the command points to get the characters the events demand to finish, now I farm and if I get them great, if not, oh well didn't need to finish the event bad enough.

[Daken]

When you submit tickets cause you have something that crashed or lost something you get "Thanks for the feedback, bye"

[♪Shiney♪]

In over a year of the maybe hundreds of tickets I've done I don't recall one ever being "deleted", I've had some with auto responses or ones that the reply didn't match my question yet all of them I was able to go into the recently closed tickets and see the reply and create a follow up if it didn't address what I wrote about. As for the spam and dealing with this kind of thing in my job many ISP's handle "spam" differently and depending on you settings some get auto deleted even before it ever touches your inbox or spam folder. This happens a lot with many different support sites that I've seen because of the volume of emails that are sent out that many times they will be put on a blacklist on either one of the major list sites and sometimes the smaller ones as well. This can trigger spam filters to give a false positive and delete emails before you ever see them.

I learned something new today.

[caslandr]

I learned something new today.

Trouble shooting email issues is the bain of my job, so many things that can go wrong with them and so many 3rd party programs to deal with. I get it all the time that "I didn't get the email" but I will go and check the exim_mainlog file on our server and see that it was sent and delivered to their server and accepted with their handshake, from there that is when you get into all the different things like I talked about. Many email accounts are set to auto delete emails that are marked as spam because they don't want to have their users get flooded with them so they rather deal with the false positives then deal with them getting hundreds a day in their inbox. You would be amazed at how much is out there and the thousands a day that go into our server. Each ISP has their own set of protocols and standards as to what is treated as spam so it varies and they keep changing them to keep up with the new spamming techniques so what worked one day doesn't always work the next.

[HalJordan]

I want to work for Playdom customer support. It must be nice to do nothing all day and get paid for it.