Updated as of 4/30/2013
What is a known issue?
A "Known Issue" is a problem that the team is aware of and still working to fix. If it's listed here, it hasn't been resolved yet and you can help us resolve it by replying to the information requested in the ticket we send you.
IMPORTANT NOTE: Issues on this page can only be resolved by Engineering team and not by Support.
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Known Issues Page.
What issues are currently under investigation?
If you are experiencing one of the following issues, we are currently looking into the problem and will notify the community via the forums and the support portal with any updates.
Game not loading: receiving "cannot start world" message or "socket closed" error
World Server Shutdown error
Players receiving Shoe Store quest twice or discovering the building twice
St. Patrick's quest and locations still available after expiration but cannot be completed
Players finding items in a portal location that correspond to another location.
Fog growing back in the middle of the Estate
Players discovering multiple copies of the same items and buildings
Portal Locations are blank
No quests in portal locations
Tasks being paused - please make sure that the NPC crafting said item reaches the crafting location before leaving crafting area to visit another estate, an alternate location, or exiting the game. Clicking or moving too fast can cause crafting to be paused while the game loads the data.
Quests showing as completed but unable to collect - Please visit this link for more information and submit a ticket to support
Quests not recognizing completed steps - Please visit this link for more information and submit a ticket to support
Crafted items not being credited correctly
Crystal Ball not glowing - unable to complete quests requiring Crystal Ball - Please submit ticket to support
Blonde helper/NPC disappears
Unable to collect Daily Bonus
Not obtaining any further quests - this may be due to having completed all currently available content. New content is scheduled to be released weekly
Receiving portal message when attempting to enter a separate location
Check Firewall message when attempting to enter the game
Lanterns sometimes do not clear fog.
Ghosts of Mistwood Friends list not appearing
Friends will show up in neighbor bar but not in request list
Friends will not show up in neighbor bar
Collected gifts are not added to inventory
Friends removed from Neighbor list but still appearing in bottom game bar
Voodoo Hut not awarding rewards
Mouse or game laggy/slow.
Unable to send gift and help requests
Tabs for gifts, messages, and purchasing not working properly
Debris spawning too frequently or in too much amount
Unable to level past 41 - New Level Cap is being rolled out over time
Cannot enter alternate location
Unable to ask for ring in the Wedding Location
Sleeping Kelly Portal missing, unable to complete St. Patrick's day event.