VIP status cancelled

[Wendy_Cwen]

I've been playing with PayPal. I was properly charged and have been listed as VIP since July 2, but I still have not received the VIP-only glam item for the 1st. When should I expect to receive it?

[SirMatthew]

Grrrrrrrrrr still having an issue. I can't finish the VIP event in Seoul because my VIP status was cancelled on the day it was to be renewed. Can't log in the do a support ticket because I forgot my password & I am still waiting for the email to reset my password. Tried again to sign up for VIP but all it does is thank me for confirming my cc info. Does anyone from PD ever read the Bugs & Technical Issues threads????

That email - to reset your password - IT NEVER COMES!

[SirMatthew]

I've been playing with PayPal. I was properly charged and have been listed as VIP since July 2, but I still have not received the VIP-only glam item for the 1st. When should I expect to receive it?

As much as I am loath to say it, you should submit a ticket for that.

[Aubrey415]

Those that are having issues or questions about their VIP subs, let Support know. They can provide more details in regards to your account's status.

[Wendy_Cwen]

If you were VIP last month and only had to re-sign up because of their errors, you should send in a ticket explaining that you were removed from VIP not by your choice and that you have signed back up as soon as you were allowed to. Explain that you should be eligible for the July 1st glam as you were and should have been VIP at the time.
I don't think they will automatically give the glam until you request it.

Lorielle - As of my post on page 1 of this thread, I wasn't sure what to do. Later that day, July 1, I submitted a ticket explaining that I had been removed from VIP without my authorization. Playspan renewed my VIP membership on July 2 and my PayPal account was charged, without me having to do anything else. However, I STILL have not received my July 1 VIP-only glam. I have updated my ticket with this information.

Do I need to submit a second ticket, rather than just updating the first?

Thank you.
Wendy Carson

[Wendy_Cwen]

As much as I am loath to say it, you should submit a ticket for that.

After I finally read your comment, I agree that I should submit a second ticket, specifically to address the issue of not having received my July 1 VIP-only glam. Thank you.

Wendy Carson

[Wendy_Cwen]

So far, Support has gotten my VIP-glam on two of my dolls. It's slower getting it this way, but at least I'm getting my July 1 glam.

By the way, they suggested: "please refrain from creating duplicate tickets as that can resulted in a delayed response time."

[Katie Superstar]

By the way, they suggested: "please refrain from creating duplicate tickets as that can resulted in a delayed response time."

Yes but if you have separate issues then you're supposed to submit separate tickets.

[SirMatthew]

Anyone else NOT get their VIP glam yesterday? I never got mine!

[Wendy_Cwen]

I still have not yet received any of the second VIP glam item, but I thought it was supposed to be available on the 11th.