Dear Playdom Gamer,
Thank you for contacting us regarding the issue you are experiencing. Based on the information you have provided we have been able to determine that this is an issue that we are currently investigating. Unfortunately, this is not something we can provide a quick fix for. As such you will need to wait until this issue is addressed on the game side of things.
If you are interested in keeping up to date on all of the issues that are currently under investigation for Disney Animal Kingdom Explorers, you may do so by checking the forums as well as our known issues page here: http://playdom.zendesk.com/entries/21246721
We apologize for any frustration this may have caused and appreciate your continued patience and understanding while we work on resolving all of our known issues.
Playdom Game Services Department