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Hi everyone!

We are gathering all information being submitted through support and the forums in order to find any common elements that may be causing these issues. We hope to have this resolved...

Hi Mystery Solvers!

Many of you have been wondering what the Secrets of Mistwood banner means. While Mistwood loves to celebrate holidays, the citizens can't forget the personal history and...

Hi Mystery Solvers!

We are aware that the past is coming back to haunt many players in the form of duplicate items. We have been working incessantly on this issue and it is the #1 priority for the...

Hi Gigi

Please send me a private message with your support ticket# or the email address you use to submit tickets. Thanks!

Hi mechurchlady!

We're sorry you're continue to experience issues with the game but unfortunately the forum community cannot offer any game support. We spoke to support to check the status of your...

Hi Mystery Solvers!

We have issued some hotfixes that should address the majority of concerns regarding the finding of old/duplicate items and not uncovering new items. In order to load this...

Hi everyone

Making sure the game is running smoothly is a priority for us and we know the length of time it is taking to resolve these issues is increasing player frustration. Frustrated players...

Hi everyone

I was out for a couple of days for personal reasons so I wasn't able to get back to this thread. It's that time of year where nature decides to go on the attack and kill the sinuses :)...

Hi GiGi

The response you received is automatically created by the support system when anything other than replying directly to the ticket is attempted. Any action involving sending a direct email...

I would love this too! I have my game divided into certain sections (cultural area, restaurant area, merchant area, etc) and would love different floor patterns for each :) We've passed on this...

Hi Ali and Farfalle

The suggestion to increase the storage limit of stardust has been passed on to the game team in the past. There are various reasons for why items are set to certain limits in...

Hello Mystery Solvers!

Players should now be able to log into the game without any error messages. If you are still receiving a "socket closed" or "unable to locate world" message, please submit a...

Hello Mystery Solvers!

Late last night we were made aware that players were experiencing both login issues and gifting/requesting issues for Ghosts of Mistwood. We worked throughout the night to...

Hi Mystery Solvers!

We are aware of the situation players are experiencing in returning the favor for Stardust gifts. This should normalize over the next 24 hours and should be functioning...

Hi Mystery Solvers!

For those players who have expired Irish Tavern and Dream missions and were unable to complete them due to disappearing portals, please be assured we will continue to assist...

Hi ldy!

If you submitted a ticket 5 days ago regarding Kelly, this ticket was responded to. If you have not received an email response, please check your solved or closed tickets in the support...

Hi Farfalle

Support has been working around the clock to respond as fast as possible but due to the recent issue with Kelly, tickets regarding timed events are being responded to first in order to...

Hi Mystery Solvers!

Support will be working over the weekend to help as many players as possible who experienced the issue with Kelly the Leprechaun. If you have submitted a ticket, please make...

Hi everyone!

The game team was able to fix it so that any future players will not be affected. Unfortunately anyone who was already impacted will need to file a ticket.

Support has been...

Hi Mystery Solvers!

Support has informed me that they have started responding to the tickets regarding Kelly the missing leprechaun. If you have not yet submitted a ticket regarding this issue,...

Hi Farfalle!

As with previous content, there are always elements that are meant to be more challenging than others. I will definitely pass this info along to the game team though so they can...

Hi everyone! Please view the announcement section for the most recent news and updates regarding this issue :)

*UPDATE*

For players who are missing Kelly and cannot enter the location, please submit a ticket to support. This will help them obtain the necessary information to assist with this issue.

Hi...

Hi aj! The game team wanted to test how a portal inside a portal worked in player's games so they randomly gave that option to some players. This is a way for them to see if causes any bugs or errors...

Hi Mystery Solvers!

This afternoon began the slow roll out of our St. Patrick's Day holiday content. This content will be divided into three chains that will be released throughout the month....