Wednesday 02/22

[~Whitney~]

Hey Sisters!

I'm sooo sorry to be hopping on here so late, however, things have been bustling as we prep new content and **NEW GAMES** :D There will be a definite incentive for you SL players to try out these new games on the horizon, so watch out for that!!

I'm currently working on sorting out the issue which prevented some MySpace users from receiving their 100 VIP Brownie Points this month. Hang tight! I know it's absurd and I'm terribly sorry, but it WILL BE FIXED SOON.

Though I may not have responded to each post individually, I'm definitely hearing your complaints about repeat Glam, etc., and I'm doing everything within my power to remedy this.

At this time, please let me hear any new issues I should look into, apart from issues that have been brought up week-to-week (i.e. Majors), that I have said I've reported.

Thanks!

~W~

[Dulce Amor]

Hi Whitney !

I just want to ask why I did not receive my VIP glam in my other characters. It's true that I switched to my other characters 10 days after the glam was rewarded but are we not suppose to get the glam still after the 11th ?

[Jessies Girl]

Hi Whitney !

I just want to ask why I did not receive my VIP glam in my other characters. It's true that I switched to my other characters 10 days after the glam was rewarded but are we not suppose to get the glam still after the 11th ?


I have also had this problem of not receiving VIP Glam drops on all characters =(

[meganmayhem]

So, I'm not even going to TOUCH the latest Fortune Wheel debacle other than just to say this- if y'all keep putting "exclusive" glam in the fortune wheel, will you pass along that this dress should be in it? http://cdn0.mobwarsapp.com/rpg_images/sororitywars/en_us/ingame/icon75/6020122.gif

Obviously it wouldn't really be fair, but what's a casino dress when you're already selling holiday countdown items and putting them in fortune wheels AND putting exclusive Brownie Point buying merchandise in them? :o

[Dulce Amor]

I have also had this problem of not receiving VIP Glam drops on all characters =(

Tic tac, tic tac ! We are waiting for the answer ....... tic tac, tic tac .... Whitney ? Hello....

[~Whitney~]

Hi Whitney !

I just want to ask why I did not receive my VIP glam in my other characters. It's true that I switched to my other characters 10 days after the glam was rewarded but are we not suppose to get the glam still after the 11th ?

Which platform are you guys playing on?

~W~

[Dulce Amor]

Which platform are you guys playing on?

~W~

Platform ? Sorry Whitney, english is not my mother language so I don't get this one but if you ask me what browser I use, it's chrome.

[~Whitney~]

Platform ? Sorry Whitney, english is not my mother language so I don't get this one but if you ask me what browser I use, it's chrome.

Facebook, MySpace, or Tagged?

~W~

[Dulce Amor]

Facebook, MySpace, or Tagged?

~W~

Oh that, sorry. I am using FB .

[~Whitney~]

Oh that, sorry. I am using FB .

Thanks. I'll investigate.

~W~

[Dulce Amor]

Thanks Whitney. We hope that we'll get to hear an update as soon as possible.

[meganmayhem]

Oh freal? Okay, I guess I will go there then. What's up with EVEN MORE exclusive glam being put in the fortune wheel? Didn't you assure everyone weeks ago it wouldn't happen again? And now it has, but on a bigger scale. Does Playdom really care that little about their customers and keeping their word?

[Tita]

I think we deserve a new EXCLUSIVE glam for Holiday countdown

[baladrum]

just a thought .... wouldn't it be a good idea to fix SL before new games are released? And think about perks if we try out new games like glam that should be special .... and then shows up as gifts for the holidays ....

Running list - updates would be more than welcome:
gifts still vanishing, interestingly that started with higher frequency as soon as the "amazing" BP deal was released to buy tickets (consideration for the players who were out of gifts for weeks is somewhere around zero on this one)
Intramurals not loading
White Boards empty

[meganmayhem]

Seriously, Whitney?

[Jessies Girl]

Which platform are you guys playing on?

~W~

I play on MS and did not receive the last glam drop on all of my characters. In the past, it did not matter how long after the drop you signed in on a character you would still get the item whenever you did sign in on a character. This also happened on the item that dropped between the old VIP program and the new VIP program.

[Tre Ci Lea]

I think we deserve a new EXCLUSIVE glam for Holiday countdown

I'll just ditto this. And can PD just stay the heck away from the Holiday countdown glam in the future? It was supposed to be exclusive to THOSE events why are they showing up everywhere else?

[~Whitney~]

Oh freal? Okay, I guess I will go there then. What's up with EVEN MORE exclusive glam being put in the fortune wheel? Didn't you assure everyone weeks ago it wouldn't happen again? And now it has, but on a bigger scale. Does Playdom really care that little about their customers and keeping their word?

I have communicated this to the team, some switches should be in place soon.

Sorry!

~W~

[SL Addict]

Not to beat a dead horse ...... OK yes I'm going to beat this dead horse till you stand up to what you said the last time "exclusive" glam was "accidentally" released. Removing it from the Fortune Wheel is NOT enough. We pay Real $$ for EXCLUSIVE items and at this point it would unfair to the people that have spent their BPs to get the items from the wheel. The only thing that makes sense is for you to give us replacement EXCLUSIVE glam :mad:

This is what you posted last time they released "Exclusive" glam items. Stand behind your own words

http://forum.playdom.com/showthread.php?52512-SL-Playdom-Vintage-Glam-quot-PINK-AND-BLACK-BELTED-DRESS-quot-a-rip-off.&p=547229#post547229

07-11-2011, 06:12 PM #63 ~Whitney~
Playdom Community Manager
Join Date
Jun 2011
Posts
483

All,

I want to assure you that the team takes responsibility for this error on their part, and understands your frustration. Most of you have noticed that there are two different versions of this item available in the game, and because of this error, one of them was mistakenly released. Exclusive items from special collections and in game events will continue to be exclusive, and in no way did the team mean to diminish the value of the prize from the Holiday Countdown.

The team is currently working on a special (exclusive) item to be credited to those players that had previously earned the dress from the Holiday Countdown event in order to make up for this mistake. I hope that this item will be something that you enjoy, and my apologies again for this!

(Note: Please don't send in a support ticket for this. The new item will be automatically credited to your account in the next few days, and I will announce when that happens so you can watch for it.)

~W~

[monkey54]

Hey Sisters!

I'm sooo sorry to be hopping on here so late, however, things have been bustling as we prep new content and **NEW GAMES** :D There will be a definite incentive for you SL players to try out these new games on the horizon, so watch out for that!!

I'm currently working on sorting out the issue which prevented some MySpace users from receiving their 100 VIP Brownie Points this month. Hang tight! I know it's absurd and I'm terribly sorry, but it WILL BE FIXED SOON.

Though I may not have responded to each post individually, I'm definitely hearing your complaints about repeat Glam, etc., and I'm doing everything within my power to remedy this.

At this time, please let me hear any new issues I should look into, apart from issues that have been brought up week-to-week (i.e. Majors), that I have said I've reported.

Thanks!

~W~

Still have not received my VIP Brownie Points... Sent in a Ticket and it still States "New".

It has been going on over 5 days now since I was charged for VIP and No BP's yet... I hope something happens soon.

Thanks...

[Silabella]

Just posting it again this week to make sure what it is for.


Hey Whitney!

Could you please take a look at the things stated below and give us an explanation about it?



I saw this in my Facebook Newsfeed. What is this?
http://i1052.photobucket.com/albums/s460/sladdict/sl-smartandsavvy.jpg

http://forum.playdom.com/showthread.php?82705-smart-and-savvy

Because I also got it and I wasn't aware of it because it wasn't seen on my feed but it was seen on a friend's feed that when he liked it I realized SL posted it for me :O
http://www.imgbox.de/users/sila91/sportschamp.PNG

[monkey54]

I have communicated this to the team, some switches should be in place soon.

Sorry!

~W~

What switches will be made??? Removing items from the Wheel and adding New Ones???

I understand that people are upset that Exclusive items are in the Wheel, which is totally wrong and should not be there in the first place.

But what about people who spun the wheel many times to try and get the new items and now have to spend more BP's to get the replacement items?

I think it is a total mess up on Playdom...

Perhaps, remove this Wheel and put up a new Wheel and perhaps have all of the items be unreleased and perhaps a Brownie Point Prize instead of the Old Glam?

Also, let everyone know that the Wheel has been revised.

Just thinking out loud...

[Kaylala]

I mentioned last week about not being able to see the wardrobe tab while I'm on campus. It's still happening, but I can see it when I'm over doing the SA. Not sure how that one works.

[cadwellvonfowle]

i also did not get my VIP glam on all my characters. at least one is missing the tie-down gown for sure and there are others that appear to be missing but i will have to go through and check all ten avies and check for all the glam they are supposed to have. i'm sure it goes without saying that that's going to be a huge hassle. thanks again playdom >.<

[Jessies Girl]

I just noticed that the Countdown Timer is now gone from FA and it just says Go Now where the counter was. Does this mean that FA is being extended again after you have said that it would not be?

I play on MS.

[bijoukira]

I just noticed that the Countdown Timer is now gone from FA and it just says Go Now where the counter was. Does this mean that FA is being extended again after you have said that it would not be?

I play on MS.

I have noticed this also and I play on FB

[Jimmyrop]

just a thought .... wouldn't it be a good idea to fix SL before new games are released? And think about perks if we try out new games like glam that should be special .... and then shows up as gifts for the holidays ....

Running list - updates would be more than welcome:
gifts still vanishing, interestingly that started with higher frequency as soon as the "amazing" BP deal was released to buy tickets (consideration for the players who were out of gifts for weeks is somewhere around zero on this one)
Intramurals not loading
White Boards empty

In addition to this, we also need to deal with the issues of missing house members.

[rmlawson4]

I just noticed that the Countdown Timer is now gone from FA and it just says Go Now where the counter was. Does this mean that FA is being extended again after you have said that it would not be?

I play on MS.

Noticed that yesterday. I rarely come here anymore, I get too upset. LIES! LIES LIES LIES LIES! This company LIES! GLAD I haven't paid them. And GLAD I have decided to limit my time on SL now. ALL because of things like this. Releasing LE glam in non-LE places, not fixing some glitches while fixing others, and FLAT OUT LYING. While I did agree that the S.A. should be extended for those w/the gifting glitch, and am assuming this is their way to do so, they are LIARS. Who needs to do business w/a company like this? NOT ME! So I will just stay on 1 hr a day. And to heck w/the rest. ;)

[anu]

hey whitney...cud u tell me dat for hw mch time the fairy tale SA has been extended??

[Glitterfluff]

Thank you Whitney for telling us about the new Playdom games. However, the way Playdom treats its players means that there is not a cat in hell's chance of me playing them ever. I am sadly addicted to SL, and am having trouble weaning myself off, so I am 'punishing' Playdom by not playing any of their other games. It's a strategy I would recommend to other SL addicts like myself ;-)

[monkey54]

Still No BP's or any responses to my other Tickets... They are still "New"

Is Customer Service on Vacation???

[Tre Ci Lea]

Thank you Whitney for telling us about the new Playdom games. However, the way Playdom treats its players means that there is not a cat in hell's chance of me playing them ever. I am sadly addicted to SL, and am having trouble weaning myself off, so I am 'punishing' Playdom by not playing any of their other games. It's a strategy I would recommend to other SL addicts like myself ;-)

haha sooo not getting into another PD game thank you very much.... I've already cut down my time and spending on this one. How about NOT bringing out new games and work on the ones you already are neglecting. Geez if SL CS is this bad now, how bad is it going to be when the 1 or 2 CS reps we have now are reassigned to these new games LOL.

[PinkWonderGirl]

She never came back. She does that a lot.

[baladrum]

She never came back. She does that a lot.

I'm pretty sure she is aware of this and the problem will be solved soon .... or did I mix this one up with going to talk to the team .... well the result as we well know by now is, no real answer.

[~Whitney~]

Still have not received my VIP Brownie Points... Sent in a Ticket and it still States "New".

It has been going on over 5 days now since I was charged for VIP and No BP's yet... I hope something happens soon.

Thanks...


A fix is on the way VERY soon and you WILL get your points!!!! This is priority number ONE right now!

~W~

[~Whitney~]

NEWS NEWS NEWS!!! This just in:

The team has decided to honor my (and your) rally cries and EXTEND FAIRYTALE ADVENTURE!!! It will be open until March 1st.

Now get cranking on those Mini's!! ;)

~W~

[baladrum]

NEWS NEWS NEWS!!! This just in:

The team has decided to honor my (and your) rally cries and EXTEND FAIRYTALE ADVENTURE!!! It will be open until March 1st.

Now get cranking on those Mini's!! ;)

~W~

Great news - how about a banner on the SL game page ... so everyone knows?

[~Whitney~]

Great news - how about a banne on the SL game page ... so everyone knows?

The countdown is turned off as a cue....

~W~

[~Whitney~]

She never came back. She does that a lot.

I check in 5 days a week, Monday through Friday!

Thanks for the feedback.

~W~

[monkey54]

A fix is on the way VERY soon and you WILL get your points!!!! This is priority number ONE right now!

~W~

Thanks...

[baladrum]

The countdown is turned off as a cue....

~W~

a clue to what ... a new glitch? Turning of is not a clue when just days earlier you confirm that there will be no extension!!!

[~Whitney~]

No, I meant a CUE that the location is extended, not clue.

~W~

[baladrum]

No, I meant a CUE that the location is extended, not clue.

~W~

again - after you confirmed very firmly that there will be no exension and with all the glitches and things going wrong the absence of a counter means nothing! A lot of people spent BPs because they believed this to be the last day .... just leaves a very bad feeling. Like the starting of the pop ups for the "amazing" deal and a higher frequency of vanishing gifts. This has been discussed widely on the feed. Not just my observation.

[Just Ron]

NEWS NEWS NEWS!!! This just in:

The team has decided to honor my (and your) rally cries and EXTEND FAIRYTALE ADVENTURE!!! It will be open until March 1st.

Now get cranking on those Mini's!! ;)

~W~

I have no idea what to say about this...
For me this is a new low for Playdom.
Not that it is extended in itself. I managed to finish all my avi's a few days ago, but I know there are many who did not.
But many players have been clicking their hearts out to finish. European players on hours earlier might have been so stupid to spend BPs on tickets, or spend BPs on bonus crafts they did not manage to finish in time.

And than at 1 second before 12 , you give this great news.

Well, the timing of this news is the biggest insult ever.
I really DON'T believ that this "news" was just decided half an hour ago. This has been cooking since the gifting glitch and could have, and should have, been aanounced a week ago.

Thanks for nothing.
I'm very sorry, and I do apologize for it: but there is NO WAY that I can be really happy about a announcement like this.
Sweet candy with a VERY bitter taste...

[rmlawson4]

Thank you Whitney for telling us about the new Playdom games. However, the way Playdom treats its players means that there is not a cat in hell's chance of me playing them ever. I am sadly addicted to SL, and am having trouble weaning myself off, so I am 'punishing' Playdom by not playing any of their other games. It's a strategy I would recommend to other SL addicts like myself ;-)

My sentiments EXACTLY!

[rmlawson4]

Sweet candy with a VERY bitter taste...

Best way I can explain it as well. This should have been decided and announced WELL BEFORE now. I am very happy for those w/the gifting glitch that now get more time. But the timing on this is disgusting.

[baladrum]

I have no idea what to say about this...
For me this is a new low for Playdom.
Not that it is extended in itself. I managed to finish all my avi's a few days ago, but I know there are many who did not.
But many players have been clicking their hearts out to finish. European players on hours earlier might have been so stupid to spend BPs on tickets, or spend BPs on bonus crafts they did not manage to finish in time.

And than at 1 second before 12 , you give this great news.

Well, the timing of this news is the biggest insult ever.
I really DON'T believ that this "news" was just decided half an hour ago. This has been cooking since the gifting glitch and could have, and should have, been aanounced a week ago.

Thanks for nothing.
I'm very sorry, and I do apologize for it: but there is NO WAY that I can be really happy about a announcement like this.
Sweet candy with a VERY bitter taste...


I have a very bad feeling about this, in any other business you would call this fraud, bait and swap. I know of a lot of players who spent BPs today because they were made believe this is their last chance.
And telling the absence of a counter should have been an announcment .... there are so many things wrong, absent not working ... and none are a positive statement.

[~Whitney~]

I have no idea what to say about this...
For me this is a new low for Playdom.
Not that it is extended in itself. I managed to finish all my avi's a few days ago, but I know there are many who did not.
But many players have been clicking their hearts out to finish. European players on hours earlier might have been so stupid to spend BPs on tickets, or spend BPs on bonus crafts they did not manage to finish in time.

And than at 1 second before 12 , you give this great news.

Well, the timing of this news is the biggest insult ever.
I really DON'T believ that this "news" was just decided half an hour ago. This has been cooking since the gifting glitch and could have, and should have, been aanounced a week ago.

Thanks for nothing.
I'm very sorry, and I do apologize for it: but there is NO WAY that I can be really happy about a announcement like this.
Sweet candy with a VERY bitter taste...

I promise that I JUST was informed of this yesterday. I've been pulling for you guys the whole time :confused:

~W~

[katgonzalez]

This extension is a slap in the face. I was done a long time ago only because I did not have a glitch, but it's not fair to the ones that had the glitch and you had told them a week ago that there would not be an extension. I know of some people that bought the tickets and just right before it's going to stop you say "Yay!!! We heard your cries and we will give an extension!!" If this was a week ago, everyone would be happy. But this was too calculated of a move, and it does show how manipulative Playdom can be.

[Tita]

Not to beat a dead horse ...... OK yes I'm going to beat this dead horse till you stand up to what you said the last time "exclusive" glam was "accidentally" released. Removing it from the Fortune Wheel is NOT enough. We pay Real $$ for EXCLUSIVE items and at this point it would unfair to the people that have spent their BPs to get the items from the wheel. The only thing that makes sense is for you to give us replacement EXCLUSIVE glam :mad:

This is what you posted last time they released "Exclusive" glam items. Stand behind your own words

http://forum.playdom.com/showthread.php?52512-SL-Playdom-Vintage-Glam-quot-PINK-AND-BLACK-BELTED-DRESS-quot-a-rip-off.&p=547229#post547229

07-11-2011, 06:12 PM #63 ~Whitney~
Playdom Community Manager
Join Date
Jun 2011
Posts
483

All,

I want to assure you that the team takes responsibility for this error on their part, and understands your frustration. Most of you have noticed that there are two different versions of this item available in the game, and because of this error, one of them was mistakenly released. Exclusive items from special collections and in game events will continue to be exclusive, and in no way did the team mean to diminish the value of the prize from the Holiday Countdown.

The team is currently working on a special (exclusive) item to be credited to those players that had previously earned the dress from the Holiday Countdown event in order to make up for this mistake. I hope that this item will be something that you enjoy, and my apologies again for this!

(Note: Please don't send in a support ticket for this. The new item will be automatically credited to your account in the next few days, and I will announce when that happens so you can watch for it.)

~W~

So, nothing to say Whitney?

[~Whitney~]

This extension is a slap in the face. I was done a long time ago only because I did not have a glitch, but it's not fair to the ones that had the glitch and you had told them a week ago that there would not be an extension. I know of some people that bought the tickets and just right before it's going to stop you say "Yay!!! We heard your cries and we will give an extension!!" If this was a week ago, everyone would be happy. But this was too calculated of a move, and it does show how manipulative Playdom can be.

I'm extremely sorry. I'm being very transparent about this, I was JUST told yesterday after fighting for this extension since you all brought it up. I am sorry if you believe I have failed, however I did everything within my power to convince them. Upon finally succeeding, I thought you would be happy. :(

~W~

[~Whitney~]

So, nothing to say Whitney?


This is being worked on. I promise.

~W~

[Just Ron]

I promise that I JUST was informed of this yesterday. I've been pulling for you guys the whole time :confused:

~W~

Well than WHY you did not take 2 minutes of precious time to announce this YESTERDAY?
It is 23:11 in the late evening at me now.
Would have been very nice to know this from directly after cookie reset, I wake up shortly after that, and DID check the forum early this morning.

And cue or clue.... Indeed with all the glitches and errors the lack of timer could without a further notification here or anywhere only be interpreted as another error/glitch.
A "cue" would have been a counter saying 8 more days.....

[~Whitney~]

Well than WHY you did not take 2 minutes of precious time to announce this YESTERDAY?
It is 23:11 in the late evening at me now.
Would have been very nice to know this from directly after cookie reset, I wake up shortly after that, and DID check the forum early this morning.

And cue or clue.... Indeed with all the glitches and errors the lack of timer could without a further notification here or anywhere only be interpreted as another error/glitch.
A "cue" would have been a counter saying 8 more days.....

I just heard WIND of it yesterday, but did not get the final confirmation until moments ago.

Thanks for understanding.

~W~

[baladrum]

I'm extremely sorry. I'm being very transparent about this, I was JUST told yesterday after fighting for this extension since you all brought it up. I am sorry if you believe I have failed, however I did everything within my power to convince them. Upon finally succeeding, I thought you would be happy. :(

~W~

Playdom failed big time, I'm not putting this on your shoulders, however if you knew about this yesterday you could have put out the message. And it certainly is another big screw up on playdoms side not to have it announced on the game page itself!

This forum is not the conduit to pass out such a time relevant information. I'm sure this was a business decision based on the knowledge that a certain percentage of players will spend BPs to finish. It shows very clearly the shady business practices in place right now. This is not your fault Whitney you just work for this company.

[baladrum]

I really recommend to your tech team to update the counter - now

[ღHeatherღ]

Just posting it again this week to make sure what it is for.
Those are appearing because of Timeline on Facebook. All your game achievements appear there in a box labeled Games
Recent Activity. You can see all your activity by going to facebook.com/yourusername/games.

[Jessies Girl]

Whitney

I am still waiting on my VIP BPs. I submitted my ticket just after midnight on the 19th after being charged early on the 18th. Is there any word on when we will get our BPs?

I am also disappointed that FA was extended and announced after I had settled all of my toons and spent all of my money. :(


Edit: Read up & found you said we will get them; however, there was a car I wanted to purchase with BP & it is now gone. The main purpose of having VIP was knowing I would have 100 BP on a certain day each month & this is the 2nd time this has happened with the new improved program. The charging you 4 BP seems 2 work fine but I am really disappointed with the delivery of the BPs. Normally, I would have bought the BPs currently on sale but will not give PD any more $$$ until the BPs already paid 4 are delivered. Just very very disappointed. =( =( =(

[Silabella]

Those are appearing because of Timeline on Facebook. All your game achievements appear there in a box labeled Games
Recent Activity. You can see all your activity by going to facebook.com/yourusername/games.

Oh thanks so much for that. I still didn't get timeline and I don't want to do so but I guess everyone will be forced to do it automatically later, anyway.

[Just Ron]

timer, no timer, extension of SA.

Well quite a bit said here about it.

But maybe not enough, because there ARE timers showing in SL..but maybe you dont like them so much:

Golden Ticket
6 h 56 m 16 s

So for whoever wants to "enjoy" the extension, I surely hope you already HAVE a bunch of tickets....

[florence]

I just heard WIND of it yesterday, but did not get the final confirmation until moments ago.

Thanks for understanding.

~W~

Thank you, Whitney, for going to bat for us gamers. I realize that you are not the one who makes the ultimate decision and that you did the best that you could given the circumstances.

Timing wise, it is unfortunate that the final/official decision couldn't have been made earlier, but I am sure that there are a few gamers who appreciate the extension nonetheless.

Thank you for continuing to try your best to relay our concerns and feedback to the team so that they can be addressed. Without you acting as our bridge, it would be even more frustrating for the rest of us not to have an outlet.

:: chin up ::

[baladrum]

timer, no timer, extension of SA.

Well quite a bit said here about it.

But maybe not enough, because there ARE timers showing in SL..but maybe you dont like them so much:

Golden Ticket
6 h 56 m 16 s

So for whoever wants to "enjoy" the extension, I surely hope you already HAVE a bunch of tickets....]

Incredible .... I'm speechless ... how many screw ups can they throw at us in one day .... oh well I'm aware of the problem and that there will be no solution

[florence]

... however if you knew about this yesterday you could have put out the message. And it certainly is another big screw up on playdoms side not to have it announced on the game page itself!

This forum is not the conduit to pass out such a time relevant information...

It sounds like the possibility of a extension was up for discussion yesterday, but that the final decision was not made until a few hours ago per her quote below


I just heard WIND of it yesterday, but did not get the final confirmation until moments ago.

Thanks for understanding.

~W~

[baladrum]

It sounds like the possibility of a extension was up for discussion yesterday, but that the final decision was not made until a few hours ago per her quote below

Oh I'm sure there is a very good reason to release this information at this time and here in the forum and not on the game page. I don't blame Whitney for everything. This is playdoms way of handling business.

[Krista Erin]

Thank you, Whitney, for going to bat for us gamers. I realize that you are not the one who makes the ultimate decision and that you did the best that you could given the circumstances.

Timing wise, it is unfortunate that the final/official decision couldn't have been made earlier, but I am sure that there are a few gamers who appreciate the extension nonetheless.

Thank you for continuing to try your best to relay our concerns and feedback to the team so that they can be addressed. Without you acting as our bridge, it would be even more frustrating for the rest of us not to have an outlet.

:: chin up ::

I agree - I know we all get frustrated and sometimes come here and dump on Whitney like she's pulling all the strings.

[Jessies Girl]

Whitney

I am still waiting on my VIP BPs. I submitted my ticket just after midnight on the 19th after being charged early on the 18th. Is there any word on when we will get our BPs?

I am also disappointed that FA was extended and announced after I had settled all of my toons and spent all of my money. :(


Edit: Read up & found you said we will get them; however, there was a car I wanted to purchase with BP & it is now gone. The main purpose of having VIP was knowing I would have 100 BP on a certain day each month & this is the 2nd time this has happened with the new improved program. The charging you 4 BP seems 2 work fine but I am really disappointed with the delivery of the BPs. Normally, I would have bought the BPs currently on sale but will not give PD any more $$$ until the BPs already paid 4 are delivered. Just very very disappointed. =( =( =(

Thu Feb 23 2012 19:05:29 GMT-0500 (Eastern Standard Time)
The House Mom has awarded you 100 Brownie Points for being a VIP member! (5 1/2 days after I was charged)

[PrincessAbby]

I have no idea what to say about this...
For me this is a new low for Playdom.
Not that it is extended in itself. I managed to finish all my avi's a few days ago, but I know there are many who did not.
But many players have been clicking their hearts out to finish. European players on hours earlier might have been so stupid to spend BPs on tickets, or spend BPs on bonus crafts they did not manage to finish in time.

And than at 1 second before 12 , you give this great news.

Well, the timing of this news is the biggest insult ever.
I really DON'T believ that this "news" was just decided half an hour ago. This has been cooking since the gifting glitch and could have, and should have, been aanounced a week ago.

Thanks for nothing.
I'm very sorry, and I do apologize for it: but there is NO WAY that I can be really happy about a announcement like this.
Sweet candy with a VERY bitter taste...

I'm sorry JustRon... I think I misunderstood the point of your post here.. Didn't you ANNOUNCE to the entire forum you were quitting? *confused*

Whitney, I am very pleased to know that TPTB decided to extend the SA. I, too, was finished with my main awhile ago, and I only take one mini through, and I was just able to finish her today. Now with the extension, I might be able to collect the glam on the quests too! So thank you so much! I am pleased with the decision, as I am sure many of the others who had the gifting glitch will be. It's a major sigh of relief!

[Epee]

Thank you Whitney for all of your hard work in getting the extension for us! I greatly appreciate it. My main and a few of my minis are done, but I have a couple others that are over half way finished who will now also be able to finish. :)

[Bethi7]

Thank you Whitney for helping get this SA extended! I have yet to get all of the bonus craft items and can now attempt to get them <3

[smudge]

Thank you for the extension and for continuing to put up with all this. Sometimes I wonder if the "Whitney" account is actually shared and whoever is on is the one that is in trouble or drew the short straw that day. Everyone has her as some kind of evil Mr Burns sitting at Playdom all like... I KNOW WHAT TO DO THIS WEEK MUAHAHAHAHAA
http://newarchivist.com/wordpress_1_lT7s/wp-content/uploads/2009/09/burns.gif

[Holita]

Thanks Whitney, for finally getting the SA extended even if it was at the last minute.
I'm sure not everyone is as irate as some people appear to be on this forum.
I am also sure some people actually appreciate it and are cheering.

Thanks again and hopefully we're not all cranky with you next week after you get something done that everyone's been asking for.

[Bethi7]

Thank you for the extension and for continuing to put up with all this. Sometimes I wonder if the "Whitney" account is actually shared and whoever is on is the one that is in trouble or drew the short straw that day. Everyone has her as some kind of evil Mr Burns sitting at Playdom all like... I KNOW WHAT TO DO THIS WEEK MUAHAHAHAHAA
http://newarchivist.com/wordpress_1_lT7s/wp-content/uploads/2009/09/burns.gif

This is why I love you smudge <3 lol
I personally know of a few people [within my RL circle] that are super grateful for the extension! Sooo, since they do not belong to the forum...on their behalf, THANK YOU. (:

[bijoukira]

I also have not recived my VIP glam on my minis. It has always been available before no matter how long I took to switch characters as long as my subscription remained active.

Also thank you for the extension to FA, I am sorry everyone is so nasty to you. I work in customer service too and I know how much it sucks to have people tear you a new one for things you have no control over.

[Glitterfluff]

I kind of feel sorry for Whitney too, because she probably has drawn the short straw in being the person who has to interact with 'those pesky customers'. Checking out employee satisfaction on a certain website I'm not sure I can mention, it would seem that some employees are as demoralised as the players. It doesn't change the fact that whoever is in charge of customer service is completely and utterly incompetent. Whitney first said that she was brainstorming ways of compensating those affected, raising expectation - then nothing was done AT ALL (a few extra tickets is nothing more than PD usually give out during SAs). Then, when announcing an extension would have brought huge sighs of relief, we were told 'no extension'. Finally, after pushing tickets like there was no tomorrow (oops, there WASN'T supposed to be a tomorrow on the SA!), it is announced that there IS an extension. So instead of Playdom seeming to care about its players, the company comes across as cynical and obsessed with money-grabbing.

Seriously, whoever is in charge of customer service needs retraining at the very least.

[Birthie]

Extending the SA should have come earlier, but it WAS the right gesture.
I am sorry for what you have to go through here, Whitney. I really hope that your pay approximates what you deserve.

[JoxyTheMons†er]

Whitney,I am really happy that you tried hard to extend this SA for us,and some of us are really happy about that! :)
So,thank you so much.

[Lily3]

I kind of feel sorry for Whitney too, because she probably has drawn the short straw in being the person who has to interact with 'those pesky customers'. Checking out employee satisfaction on a certain website I'm not sure I can mention, it would seem that some employees are as demoralised as the players. It doesn't change the fact that whoever is in charge of customer service is completely and utterly incompetent. Whitney first said that she was brainstorming ways of compensating those affected, raising expectation - then nothing was done AT ALL (a few extra tickets is nothing more than PD usually give out during SAs). Then, when announcing an extension would have brought huge sighs of relief, we were told 'no extension'. Finally, after pushing tickets like there was no tomorrow (oops, there WASN'T supposed to be a tomorrow on the SA!), it is announced that there IS an extension. So instead of Playdom seeming to care about its players, the company comes across as cynical and obsessed with money-grabbing.

Seriously, whoever is in charge of customer service needs retraining at the very least.

Completely agree with you.
What Playdom have done is just ...meh

[Silabella]

Whitney,

I just came here to thank you for making PD extend the SA for us. I am really happy about it and now I can finish it on my 5th mini xD Otherwise it would stuck at 70%. So thanks a bunch. (:

[monkey54]

I think extending the SA was a Good Thing... I know people think it came too late, but atleast it was extended.

And it seems to me a lot of people are complaining because of their "minis" were not able to complete it.

Just be thankful that Playdom allows us to have 9 Minis to use and benefit from...

*Not Trying to start an Argument, just stating the facts*

[~Whitney~]

I think extending the SA was a Good Thing... I know people think it came too late, but atleast it was extended.

And it seems to me a lot of people are complaining because of their "minis" were not able to complete it.

Just be thankful that Playdom allows us to have 9 Minis to use and benefit from...

*Not Trying to start an Argument, just stating the facts*

Thanks for being positive :)

On another note, MySpace VIP's should now have their points.

Let me know if otherwise.

~W~

[~Whitney~]

Thank you for the extension and for continuing to put up with all this. Sometimes I wonder if the "Whitney" account is actually shared and whoever is on is the one that is in trouble or drew the short straw that day. Everyone has her as some kind of evil Mr Burns sitting at Playdom all like... I KNOW WHAT TO DO THIS WEEK MUAHAHAHAHAA
http://newarchivist.com/wordpress_1_lT7s/wp-content/uploads/2009/09/burns.gif

Haha I could see how one might think this... I am in fact one human person with the simple desire to make things right for you players!

Thanks for the support.

~W~

[monkey54]

Thanks for being positive :)

On another note, MySpace VIP's should now have their points.

Let me know if otherwise.

~W~

I try... =) and Yes, I received my BP's and everyone that I know on Myspace SL has also. Thanks! =)

[monkey54]

Thanks for being positive :)

On another note, MySpace VIP's should now have their points.

Let me know if otherwise.

~W~


Whitney,

I have one question...

Why doesn't Myspace SL get the bonuses like FB?

Like the Blackwood & Bell Mysteries Glam and other such items...

Just curious.

Thanks!

[~Whitney~]

Whitney,

I have one question...


Why doesn't Myspace SL get the bonuses like FB?

Like the Blackwood & Bell Mysteries Glam and other such items...

Just curious.

Thanks!

Blackwood & Bell is only on the FB platform at this time. Unfortunately, I do not think it will be going to MySpace.

~W~

[monkey54]

Blackwood & Bell is only on the FB platform at this time. Unfortunately, I do not think it will be going to MySpace.

~W~

OK... so Myspace is the Black Sheep of the Playdom family? hahahaha :D

[rmlawson4]

I'm extremely sorry. I'm being very transparent about this, I was JUST told yesterday after fighting for this extension since you all brought it up. I am sorry if you believe I have failed, however I did everything within my power to convince them. Upon finally succeeding, I thought you would be happy. :(

~W~

I think the peeps are less mad at you and more mad at Playdom's decision makers...

[RainierGirl]

Hi Whitney~ I have seen many of my fellow Sisters/Misters on SL that are concerned and very unhappy with the new fighting rules for those over level 200. I have played since SL first started on FB.. and I am sad to hear of these changes.. I will now try very hard to not allow my main Avi to reach level 200.. in the past I have been slowly working toward that goal.. please pass on that MANY are very unhappy with these recent changes..
Thanks..
and thanks for all you do.
BLESSINGS
Rainier Girl

[Jimmyrop]

On the recent days I have tried the Match & Win so far, I rarely get anything from the main board by getting 3 of the same symbols after using up all the free chances available. How could I be easier to get something?

[Jimmyrop]

Hi Whitney~ I have seen many of my fellow Sisters/Misters on SL that are concerned and very unhappy with the new fighting rules for those over level 200. I have played since SL first started on FB.. and I am sad to hear of these changes.. I will now try very hard to not allow my main Avi to reach level 200.. in the past I have been slowly working toward that goal.. please pass on that MANY are very unhappy with these recent changes..
Thanks..
and thanks for all you do.
BLESSINGS
Rainier Girl

After almost one and a half years of playing the game, considering many people who have gotten to level 150 or above, my leveling is very slow based on other people's opinion. I am currently only at level 142 and imagine how many experience away to level 150 it will still take me months and how about level 200? I should not worry about that for the next 4 years!

And with the burn list changes for level 100 and above, it just make me not want to bounty hunt when I reached that high levels.

[Snowfox]

I want a brand new glam. In fact, two, since i bought the hair AND the dress, not one or another. I think it would be fair this way, since the glam was supposed to be exclusive, and now everyone who played the wheel could get.

[baladrum]

Haha I could see how one might think this... I am in fact one human person with the simple desire to make things right for you players!

Thanks for the support.

~W~

I do understand you Whitney, and I realize that you get all our frustration, the thing is we as players of a playdom game would love to be treated as human beings too. Again htis is not directed at you but maybe something to pass on.

[benniem]

In response to Rainier Girl's comment regarding the change in 'attack' rules at level 200 and over :

This 'rule' is very unfair to players who are enjoying the socialising aspect of the game and chose to play Sorority LIFE not Sorority WARS !!!!

[Arweniel]

Whitney, I really don't want to sound rude but you have skipped all of my questions in every WwW so far.

I've asked at least 4 or 5 times whether the forum admins are aware of the timing out problems that some people have when posting/reading/browsing here on the forum since the upgrade, and whether we will ever be able to use this forum normally again.

I also asked why I got a 20-year ban for only opening one of Playdom's games and collecting the daily bonus. There are lots of players who open certain Playdom games to only get more extra clicks for Match & Win in SL and don't actually play the games, but I haven't heard of a single player who would get banned for 20 years because of that. When I filed a complaint, I was treated like I had violated Playdom's ToU first, then the CS person kept forcing different conditions on me for them to unban my account although they basically admitted that there hadn't been a valid reason for the ban in the first place.

I would love for you to finally reply to my questions:

1) Can we ever hope for the forum admins to fix the timing out problems for all the affected accounts, or are we stuck with mostly unavailable forum for good?
2) Why would I get a 20-year ban for opening a Playdom game and collecting the daily bonus? Why would a CS person refuse to unban my account although they basically admitted the original reason for the ban had been false?

Thank you. (And btw, posting this took almost 10 refreshes.)

[leymcc]

Whitney,
2) Why would I get a 20-year ban for opening a Playdom game and collecting the daily bonus? Why would a CS person refuse to unban my account although they basically admitted the original reason for the ban had been false?[/B]

.[/B]) i think Whitney did reply to this issue wed02/01 around page 8 or 9

[Sarcasm.i.t]

The timing for the Extension to the SA for Fairytale Adventure was TERRIBLE for most of the sisters I talk to on the in-game feed.

Most of us had already spent our Silver so all our clicks to do Events and Quests wouldn't be wasted.
Many of my sisters spent BPs on Bonus Crafting items because they thought it was their last chance.
A few of my sisters bought GTs because they thought they had no choice.

I find that picture of Mr. Burns from The Simpsons, cackling evilly, EXTREMELY appropriate for how Playdom has been conducting their business lately.

"DANCE, MY LITTLE MARIONETTES, DANCE!!!!!"

I've worked in the various forms of retail and Customer Service for more than a decade, and am familiar with some of the BS policies.. but I've never seen something as slimy as what has occurred with this SA and Playdom especially, lately.

[Lily3]

The timing for the Extension to the SA for Fairytale Adventure was TERRIBLE for most of the sisters I talk to on the in-game feed.

Most of us had already spent our Silver so all our clicks to do Events and Quests wouldn't be wasted.
Many of my sisters spent BPs on Bonus Crafting items because they thought it was their last chance.
A few of my sisters bought GTs because they thought they had no choice.

.

That's right.
At first they said that there is no extension so those who affected by the gifting glitch have to spend THEIR OWN MONEY to fix PLAYDOM'S MISTAKE
And now when they're sure enough people spend money, Playdom decides to extent the SA right at the last minute to pretend that they listen to their players.
It's not wrong at all to say that Playdom is just a liar

[monkey54]

That's right.
At first they said that there is no extension so those who affected by the gifting glitch have to spend THEIR OWN MONEY to fix PLAYDOM'S MISTAKE
And now when they're sure enough people spend money, Playdom decides to extent the SA right at the last minute to pretend that they listen to their players.
It's not wrong at all to say that Playdom is just a liar

I understand people's frustration over this... but, are you upset because you are trying to complete the SA with your Minis or your Main?

I think a lot of people who have been complaing about this are complaining because of their minis... Remember, the Minis are a Benefit.

We are lucky that Playdom allows us to use Minis to benefit our Main Account.

Again, not trying to start a fight, just stating the truth...

[Lily3]

I understand people's frustration over this... but, are you upset because you are trying to complete the SA with your Minis or your Main?
I think a lot of people who have been complaing about this are complaining because of their minis... Remember, the Minis are a Benefit.
We are lucky that Playdom allows us to use Minis to benefit our Main Account.
Again, not trying to start a fight, just stating the truth...

I'm not trying to finish anything at the moment.
I play on only one character (To me it's pointless to benefit our main when we have to leave it and stay on mini :rolleyes:)
I had no gifting glitch so I finished the SA in less than 2 first weeks
I got bored with crafting so I didn't even try to craft the regular items (leave alone the bonuses)
I haven't accepted a single ticket for a month already

So the extension of this SA has nothing to do with me.
What I was saying above is just.the.truth.about.Playdom

[Silabella]

Whitney, could you please pass it along to the team that SL still has the jumping screen?

[Holita]

On the recent days I have tried the Match & Win so far, I rarely get anything from the main board by getting 3 of the same symbols after using up all the free chances available. How could I be easier to get something?

You get 5 tries on the M&W without playing any other games, right? I use 4 of them up unblocking random squares. Since that is not enough to match anything, the last try I always give to the bonus. I get a glam item about once a week that way and I don't even have to try.

edit: Like just now, I got my third Neutral Plaid Bag and the other day, I got 3 bp's. Always on the bonus square. DO IT.

[Lorielle]

You get 5 tries on the M&W without playing any other games, right? I use 4 of them up unblocking random squares. Since that is not enough to match anything, the last try I always give to the bonus. I get a glam item about once a week that way and I don't even have to try.

I use all 5 trying to match three first, then if I need to I will click on the games for extra chances. I just click on the game, another tab opens with the game and I let it load, once I get my free chance I close that tab. I do not play any other games at all. I get the match 3 prize and the instant one everyday that way (2 prizes). It has been VERY rare for me not to get a match 3 prize with all the free chances.

[Holita]

I use all 5 trying to match three first, then if I need to I will click on the games for extra chances. I just click on the game, another tab opens with the game and I let it load, once I get my free chance I close that tab. I do not play any other games at all. I get the match 3 prize and the instant one everyday that way (2 prizes). It has been VERY rare for me not to get a match 3 prize with all the free chances.


I can't be bothered. I stopped playing it for months because it felt like such a chore to open up all those games. Then I realized I could at least play the bonus. It was kind of a eureka moment lol.

[monkey54]

I'm not trying to finish anything at the moment.
I play on only one character (To me it's pointless to benefit our main when we have to leave it and stay on mini :rolleyes:)
I had no gifting glitch so I finished the SA in less than 2 first weeks
I got bored with crafting so I didn't even try to craft the regular items (leave alone the bonuses)
I haven't accepted a single ticket for a month already

So the extension of this SA has nothing to do with me.
What I was saying above is just.the.truth.about.Playdom

I understand and agree with your points... but the Bonus Crafts only take Minutes to complete, so everyone had a few days before the SA Ended. So no one had to rush to do them. I think a lot of people went into panic mode.

Just like when the Red Riding Hood Outfit was only available as a BP item and the Craft that could get you the Bonus was not released yet. A lot of people used BP's to get the Outfit. I waited, I knew it had to be a mistake and then I got it as a bonus.

I also said awhile ago that Playdom would extend this SA, it was obvious that had to do it and they did.

I know the timing was bad, but atleast they extended it. I never heard one person on here say anything about not extending it, everyone wanted an extension...

I also play one character, I can't figure out how people can use all 10 characters to play SL. I have trouble with playing one character.

I think the whole FB gifting thing was a Big Mess and Playdom should have extended the SA earlier, but it is what it is...

[zava_t]

Will the loading issues be dealt with before the new content is released? I've sent in a ticket a week ago and still no response from Playdom. I play on FB, have cleared the cache and cookies, have disabled Ad-Block for SL all to no avail.

[JaneJamesy]

So, does the M&W rotate to different "batches" of people or is mine just glitched? It hasn't popped up for probably 2-3 months. I thought it was discontinued until I saw someone mention it recently.

[anu]

NEWS NEWS NEWS!!! This just in:

The team has decided to honor my (and your) rally cries and EXTEND FAIRYTALE ADVENTURE!!! It will be open until March 1st.

Now get cranking on those Mini's!! ;)

~W~


hey whitney......i just wanna thank you for extending the fairy tale adventure....i knw that this SA has been plagued by a lot of glitches but it was a gud SA....n i enjoyed it a lot....so thank you.....:D:o

[Just Ron]

I'm sorry JustRon... I think I misunderstood the point of your post here.. Didn't you ANNOUNCE to the entire forum you were quitting? *confused*



To set things straight: I never stopped playing SL. As an "SL Tips 4 addicts" contributor I can't.
My "I quit" was related to the forum here and some of the subjects which had to be repeated and repeated, but never got any sensible answers or solutions. So I stopped reacting here on forum.
But truth is: I just cannot play and read the forum here without reacting on subjects where I do have an opinion about.
Some subjects I will completely stay away from though: Is not good for my general mood & health if I do react on those. :p

[Jessies Girl]

I want a brand new glam. In fact, two, since i bought the hair AND the dress, not one or another. I think it would be fair this way, since the glam was supposed to be exclusive, and now everyone who played the wheel could get.

I am confused. I have never been able to buy glam items. I have bought BPs and got glam as a bonus. I have spent those purchased BPs on glam and in many cases I have used those purchased BPs on the wheel. I was tickled that some items I already had showed up on wheel giving me the opportunity to have more than one since it is the stats on the items that matter in the game. I just do not understand why everyone is so outraged over this.

[SL Addict]

I just do not understand why everyone is so outraged over this.

I can only speak for myself and not everyone but I am outraged because Playdom set a precedent for this kind of thing last July when they released "Exclusive" glam and promised that it was not intentional and gave all of us that had earned the glam they put in the VB a replacement "Exclusive" item. When I saw that they had done it again. I was shocked. Why come on the forum and apologize for something and then do it again? We all remembered that they apologized the first time and we knew that the glam they put on the wheel was from the same event... why do we have better memories than the people that get paid money to work on this game?

[leymcc]

I am confused. I have never been able to buy glam items. I have bought BPs and got glam as a bonus. I have spent those purchased BPs on glam and in many cases I have used those purchased BPs on the wheel. I was tickled that some items I already had showed up on wheel giving me the opportunity to have more than one since it is the stats on the items that matter in the game. I just do not understand why everyone is so outraged over this. the glam with BPs is not a bonus, you still pay BPs for the glam item, they just take it off at time of purchase. the amount of BPs you get is lower than the usual amount to reflect the purchase of the glam. for example- normally you pay $9.99 and get 42BPs. during an offer you pay $9.99 and get 35Bps plus a piece of Glam

[Sarcasm.i.t]

the glam with BPs is not a bonus, you still pay BPs for the glam item, they just take it off at time of purchase. the amount of BPs you get is lower than the usual amount to reflect the purchase of the glam. for example- normally you pay $9.99 and get 42BPs. during an offer you pay $9.99 and get 35Bps plus a piece of Glam

Incorrect, my dear. You pay for the BPs, and get that amount of BPs, PLUS the Glam. It's called a "BP Special" because you get the "bonus" Glam with purchase.. it's how they GET you to purchase the BPs, if you're not necessarily a person who buys BPs in the first place. The allure of receiving "exclusive Glam" is there to suck you into spending real money. You know, which you could be using to purchase food for yourself, donating to charity, or wiping an area that shall not be named with, as apparently Playdom likes to do.

[leymcc]

i think if you take a look at this the nexttime the offer is on you will see my summation is correct. you do pay for the piece of glam, admittidly a lot less than had you bought a piece in game but for it to be a bonus piece of glam i.e. one you didn't pay for, you would need to get the same amount of BPs for the purchase price as you do on a normal purchase.

[Jessies Girl]

the glam with BPs is not a bonus, you still pay BPs for the glam item, they just take it off at time of purchase. the amount of BPs you get is lower than the usual amount to reflect the purchase of the glam. for example- normally you pay $9.99 and get 42BPs. during an offer you pay $9.99 and get 35Bps plus a piece of Glam


I never paid attention 2 the amt of BPs my bad So if u bought the glam & the BPs u essentially paid 7 BP for the glam and someone might have had to spin the wheel numerous times to get that same glam... I still do not get the outrage is all...

[Lorielle]

I never paid attention 2 the amt of BPs my bad So if u bought the glam & the BPs u essentially paid 7 BP for the glam and someone might have had to spin the wheel numerous times to get that same glam... I still do not get the outrage is all...

Because SOME things are supposed to be EXCLUSIVE. Period. That is how they get us to buy them, we want something not everyone will have. Simple as that.

[~Whitney~]

Whitney, I really don't want to sound rude but you have skipped all of my questions in every WwW so far.

I've asked at least 4 or 5 times whether the forum admins are aware of the timing out problems that some people have when posting/reading/browsing here on the forum since the upgrade, and whether we will ever be able to use this forum normally again.

I also asked why I got a 20-year ban for only opening one of Playdom's games and collecting the daily bonus. There are lots of players who open certain Playdom games to only get more extra clicks for Match & Win in SL and don't actually play the games, but I haven't heard of a single player who would get banned for 20 years because of that. When I filed a complaint, I was treated like I had violated Playdom's ToU first, then the CS person kept forcing different conditions on me for them to unban my account although they basically admitted that there hadn't been a valid reason for the ban in the first place.

I would love for you to finally reply to my questions:

1) Can we ever hope for the forum admins to fix the timing out problems for all the affected accounts, or are we stuck with mostly unavailable forum for good?
2) Why would I get a 20-year ban for opening a Playdom game and collecting the daily bonus? Why would a CS person refuse to unban my account although they basically admitted the original reason for the ban had been false?

Thank you. (And btw, posting this took almost 10 refreshes.)

I have passed the information along to the forum admins each time you reported this. Thanks for the feedback!

As I previously responded in a past WWW, this thread is not the appropriate place to bring up issues you know to be tied specifically to your account. I must respectfully ask you to keep your post topics on this thread more general subjects that impact the community at large.

Thanks for you cooperation on this!

~W~

[EvaTakesNoPrisoners]

If all you have to complain about on the forums is that you aren't special anymore cause some other players got your "exclusive" glam, then count your lucky stars. You could be losing your gifts, have sisters disappearing from your house, have a screen that jumps around like a kid on a sugar high or having BPs disappearing from your account randomly. O_o

[Lily3]

If all you have to complain about on the forums is that you aren't special anymore cause some other players got your "exclusive" glam, then count your lucky stars. You could be losing your gifts, have sisters disappearing from your house, have a screen that jumps around like a kid on a sugar high or having BPs disappearing from your account randomly. O_o

You are saying as if you spent your real money to have free gifts, sisters, etc

[Jessies Girl]

Because SOME things are supposed to be EXCLUSIVE. Period. That is how they get us to buy them, we want something not everyone will have. Simple as that.

As this is a GAME, I buy glam because of the charm/popularity to help me in the game without ever considering that it is supposed to be Exclusive; I buy many items I would Never put on my doll simply because of the stats. I guess we just all play the game differently and look at it from different view points. Having a virtual paper doll that has a special exclusive virtual outfit or wig means nothing to me. If I like the way it looks I will put it on my doll, if I don't like it... it just hangs in the back of the closet.... but that ugly exclusive outfit was bought because it had killer stats, not because it was EXCLUSIVE...

[Lily3]

but that ugly exclusive outfit was bought because it had killer stats, not because it was EXCLUSIVE...
It is supposed to be EXCLUSIVE. If you dont buy it because of its exclusiveness, then it's your matter.
Those whose bought it because of exclusiveness, they have the right to complain.

[Arweniel]

i think Whitney did reply to this issue wed02/01 around page 8 or 9

I might have been able to see it if my forum account had been working the way it's supposed to. Unfortunately, it hasn't been working as it should have for months. It's impossible to read every single post here because it takes hours to browse all the subscribed threads for me with the loading issues.


I have passed the information along to the forum admins each time you reported this. Thanks for the feedback!

As I previously responded in a past WWW, this thread is not the appropriate place to bring up issues you know to be tied specifically to your account. I must respectfully ask you to keep your post topics on this thread more general subjects that impact the community at large.

Thanks for you cooperation on this!

~W~

Thank you, Whitney, but can I ask why you didn't post something about having read my comments and reporting the issues regarding the forum? How was I supposed to know you were reporting my issues without you mentioning it or replying to my comments?

It's a complete ordeal to post or read anything here and with all the loading issues it's quite easy to skip one short reply. I know you personally can't fix this issue but I've been a forum admin for years and it never took us months to assist a person who had loading issues. And we always let everyone know we had seen their comments or complaints, usually in a PM.

Also, with all the due respect, I think you completely misunderstood my 2nd question. Yes, the ban itself is tied specifically to my account but the problem that arises from what had happened is "a more general subject that might impact the community at large". It's enough to read last 2 pages of this thread to see that other players open certain Playdom games without actually playing them to only get extra clicks for M&W in SL just like I did. If one account could get banned for doing so, don't you think it's very understandable to assume that other accounts could get banned as well and ask for the sake of other players how they can avoid such a ban (especially when the CS utterly failed to give me at least one true and sensible reason)? There isn't one single line in Playdom's ToU that says that a player has to play a Playdom game actively to be allowed to keep their access to it and yet, this non-existing line was obviously "the reason" for the ban, at least that's what a certain person kept trying to tell me, repeatedly. I'm sorry but I consider it completely ridiculous to impose a ban based on a non-existing violation of a non-existing rule, and I feel I have a right to ask questions, not only for myself but for my SL sisters as well.

A lot of them got actually very worried when they read about my issue so I can assure you that this problem indeed does impact and interest more than one person. I think it's not too farfetched of them to worry that their accounts might get banned, too, and because I was the one having the said problem, I decided to ask for all of us. Btw, there were people posting about glitches tied specifically to only their accounts here and you assisted them. It makes me wonder why I'm unwelcome to mention my issue here.

Let me also remind you that I did try to sort the problem out with CS first and it was only their absurd way of (non-)solving the issue and lying to me repeatedly that made me post here. Had they treated me like a good CS department is supposed to, I wouldn't have had a reason to ask you here to get some answers. We need a Playdom employee to explain the whole situation to us (whether my sisters should worry or not). And when the CS failed to do so, you were the only one left to ask. Where else am I supposed to ask for answers when the CS didn't give me any, and you're the only Playdom employee that I can contact now?

[PrincessAbby]

Any word on the screen jump issue?