7/3/12 Answers With Aubrey: Welcoming All Questions

[Aubrey415]

Hi All! Sorry I missed last week. Below you'll find some notes regarding a few recent issues. Check them out, and let me know if you have any questions or conerns... Happy 4th to our American players!

Missing Gifts/ Invite Issues

To help solve the issue of missing gifts and invites, there will now be a limit of 2,000 messages (gifts/invites) in your game's inbox, and a limit of 500 gifts a day that you can send. This should improve this part of the game.

Crafting In Seoul

The crafting module was messed up last week, and rewards weren't collectable and crafts couldn't be started. The team released a fix for this later in the day and after refreshing and clearing cache, some users claimed it was all fixed for them. If you're still having issues about it, please let me know here or Support-- and if possible please attach a screenshot.

Words Galore

A fix for this feature will be released shortly. Right not, if you're on a browser that doesn't run HTML 5 (like IE), I would stay away from this. MySpace and Tagged users, this feature is having issues with your platforms, so I'd stay away as well-- at least until the team finds a fix around it. The team hopes to have this resolved soon.

If anybody else has any other questions, please let me know. Once again, I'll try to get back to them as soon as I can.

[Flying Dutchman]

hey Aubrey,

Were still not receiving any gift/invite on the Tagged platform, is there any fix coming?

[Tita]

Hi Aubrey! Please read:

Originally Posted by blueheart
http://i708.photobucket.com/albums/ww90/blueheart199191/11-5.png
ok...im just voting for my sisters for the CC reset,,but i saw this one..in just less than 5 mins,,she got 500 plus votes???how can she do that???maybe PD will investigate this..this is unfair to those who want to be on top

and:

I'm schocked! 1 minute ago i was number 1 in CC with 70 votes and now 1 minute later some person are number 1 with 257 :confused:

update : now 500 votes!

[Aubrey415]

hey Aubrey,

Were still not receiving any gift/invite on the Tagged platform, is there any fix coming?

Are you not receiving any gifts/invites at all? Have you tried clearing your inbox first?

[leymcc]

Missing Gifts/ Invite Issues

To help solve the issue of missing gifts and invites, there will now be a limit of 2,000 messages (gifts/invites) in your game's inbox, and a limit of 500 gifts a day that you can send. This should improve this part of the game.

. i think a gift limit of 500 is a bad idea, in the case of 5 day events it means i wouldn't even be able to send the 1 gift to everyone in my house. never mind any other items they( or I) might be needing. plus there is no info on is sending a gift in reply to a request counts to our limits. on top of the timers on everything it is going to make it nearly immpossible to complete events

I hope that there is going to be a way to sort the gifts in our inboxes by type brought in soon to save us using our send limit up returning usless items people don't acctually need because we are clicking to fast

[Flying Dutchman]

Are you not receiving any gifts/invites at all? Have you tried clearing your inbox first?

The last SL message (gift/invite) in my inbox was from 22 june and thats for everyone there.
Not 1 gift or invite is coming through since that date.

[Sarcasm.i.t]

Missing Gifts/ Invite Issues

To help solve the issue of missing gifts and invites, there will now be a limit of 2,000 messages (gifts/invites) in your game's inbox, and a limit of 500 gifts a day that you can send. This should improve this part of the game.

This is a terrible idea. I have over 600 ACTIVE Sisters!

As another person commented, do gifts sends AND Philanthropy requests (and whatever else Summer Fun-like you guys throw at us) count all together?

Are the limits going to be posted ON the Gifting page? Because something like this SHOULD BE.

[PrincessAbby]

I'm still waiting on your response to my pm. An answer would be much appreciated Aubrey.



and a limit of 500 gifts a day that you can send.


I'm pretty sure she means receive, not send.

[elizabeta]

Hi All! Sorry I missed last week. Below you'll find some notes regarding a few recent issues. Check them out, and let me know if you have any questions or conerns... Happy 4th to our American players!

Missing Gifts/ Invite Issues

To help solve the issue of missing gifts and invites, there will now be a limit of 2,000 messages (gifts/invites) in your game's inbox, and a limit of 500 gifts a day that you can send. This should improve this part of the game.

Crafting In Seoul

The crafting module was messed up last week, and rewards weren't collectable and crafts couldn't be started. The team released a fix for this later in the day and after refreshing and clearing cache, some users claimed it was all fixed for them. If you're still having issues about it, please let me know here or Support-- and if possible please attach a screenshot.

Words Galore

A fix for this feature will be released shortly. Right not, if you're on a browser that doesn't run HTML 5 (like IE), I would stay away from this. MySpace and Tagged users, this feature is having issues with your platforms, so I'd stay away as well-- at least until the team finds a fix around it. The team hopes to have this resolved soon.

If anybody else has any other questions, please let me know. Once again, I'll try to get back to them as soon as I can.

So does this mean that PD will slow down when new SAs and gaming features like Summer Fun, 5-Day gifting, etc. are released as well?

[rmlawson4]

So does this mean that PD will slow down when new SAs and gaming features like Summer Fun, 5-Day gifting, etc. are released as well?

Yes, Aubrey...this.

Since you are going to LIMIT *US*, LIMIT YOURSELVES, TOO! Seriously, to play one character, obviously this is OK. To play more than one (and perhaps all 10), a limit on US is utterly deplorable! The limit should be on YOUR GAME. Seriously! What does limiting US have to do w/ANYTHING? And I ask that earnestly. What will limiting what WE send and accept do to help this? Where was the original problem? Us? Your servers? The programming? The constant roll out of things that need thousands of gifts and requests sent? What caused THIS limit to be imposed?

[safyrejet]

Missing Gifts/ Invite Issues

To help solve the issue of missing gifts and invites, there will now be a limit of 2,000 messages (gifts/invites) in your game's inbox, and a limit of 500 gifts a day that you can send. This should improve this part of the game.

I will also echo the sentiments of my fellow SL players. Limiting players to 500 gifts sent is a HORRIBLE idea. I realize that the team may be trying to fix issues with the gift boxes which affect some players, but to limit all players in this way is a bad bad very oh so horribly bad idea. The game is designed to encourage, nay, even require large houses. Sending out 1 or 2 daily gifts to your entire house will easily exceed this 500 limit, especially with all the events we have to do: to name a few...5-day gifting (which by the way, we still don't like only having the ability to collect for 1 day only), SA, party planner whenever that makes a comeback and if anyone still cares to do it, regular daily fighting, socializing, collecting of whatever suits your fancy for that day, style upgrade...Aubrey, 500 gifts a day sent will NOT make the game better for most players. Does anyone in the team seriously even play the game?

Also I'll add that these bad ideas still exist within the game and players are still fuming about them. We haven't forgotten or forgiven.

1) 5-day gifts available to send AND collect for 24 hrs only. Collecting should be allowed for several days to a week at least. Many of us would prefer Mon-Fri gifts still but we can't all agree so at the very least allow us all to collect the darn things whenever in the week we can get to them.

2) Timer on the SA crafts. WRONG WRONG WRONG. This is so wrong, the timers need to be removed from crafting items and all the items players have had taken away should be restored into the SA. The SA are already time limited, parts of the SA do not need to be even more restricted.

3) Summer fun disappeared, nothing showed up to take it's place.... You told us that the team wouldn't extend summer fun because they couldn't break their precious schedule not even to appease the vast majority of their players. Well, nothing else has shown up. What would have been the harm with leaving summer fun stay in the game for a few days longer, it's not like it would have interrupted anything. It's been 6 days already (if I'm reading the records right) since summer fun disappeared. Those 6 days would have done A LOT to allow many more players time to complete the event and show us some small proof that Playdom cares about what it's player base thinks.

[elizabeta]

...The game is designed to encourage, nay, even require large houses....

PD encourages us to have large houses by having that silly popup asking us to invite more people to play.


I do have another question. Is this limitation sending and receiving gifts and requests, per avatar or per account?

[mysticgirl916]

If you look at the IC list for best gifter these days, you'll see that the people on that list send tens of thousands of gifts per week (Mimi sent over 5 times that much). I suppose the limiting is PD's way of stopping the bots like SLH, but that's just my theory

[rmlawson4]

3) Summer fun disappeared, nothing showed up to take it's place.... You told us that the team wouldn't extend summer fun because they couldn't break their precious schedule not even to appease the vast majority of their players. Well, nothing else has shown up. What would have been the harm with leaving summer fun stay in the game for a few days longer, it's not like it would have interrupted anything. It's been 6 days already (if I'm reading the records right) since summer fun disappeared. Those 6 days would have done A LOT to allow many more players time to complete the event and show us some small proof that Playdom cares about what it's player base thinks.

Yes, this is definitely something I'm curious about. Seriously, I could have finished the 4th one on at least my main in these last 6 days. *Hmph*

[Katie Superstar]

Hi Aubrey,
As you know my VIP status was cancelled without my permission because you had trouble taking my money on your end. I was re-signed up yesterday, 2nd July, but consequently missed out on the VIP glam on 1st July. This was not my fault and I hope the missing glam is credited to all my characters. I am not the only one who has been effected and I hope everyone who was effected is credited their missing glam on all characters - after all the exclusive glam is one of the main reasons to be VIP and this is what we are playing for.
Do Playdom plan to credit everyone the missing glam?

More details here http://forum.playdom.com/showthread.php?134667-VIP-status-cancelled

[useenmywork]

so we can only send 500 but we can collect how many we want chocolates and lippies?

does this count per avi or as a whole?

[rmlawson4]

limit of 2,000 messages (gifts/invites) in your game's inbox, and a limit of 500 gifts a day that you can send. This should improve this part of the game.[/I]

For a "clear" explanation does the 500 INCLUDE invites or no?

You say "limit of 2,000 messages (gifts/invites) in your game's inbox" (which is clear you mean BOTH gifts and invites). But then you say "a limit of 500 gifts a day that you can send." So to me, this means 500 GIFTS sent. Just to be clear, does this 500 INCLUDE invites as well, or ONLY gifts?

[SirMatthew]

Missing Gifts/ Invite Issues

To help solve the issue of missing gifts and invites, there will now be a limit of 2,000 messages (gifts/invites) in your game's inbox, and a limit of 500 gifts a day that you can send. This should improve this part of the game.

500 gifts a day - is this per avatar(mini) or total per account? or is it per person, as in I can send 500 gifts to each person in my house? This needs further explanation.

Also, Aubrey, (this is not directed at you - but if you would pass this along to the powers that be, I would appreciate it). I would like to point out that PD is the one who created the In-Crowd list of Best Gifter, so they only have themselves to blame!

[lemmington27]

Hi Aubrey,

In the previous thread I asked you to contact me regarding fraudulent credit card charges similar to those experienced by cyirra. I note that you have yet to contact me. Please do so at your earliest convenience.

[Snowfox]

Everytime i accept a gift, it takes forever to accept the gift... The page keeps loading and loading and after god knows how many minutes, the gift appear in my swag. Totally unpraticable and REALLY annoying.

[Lorielle]

Not sure how the new gift limits are going to affect me.
I collected my max of gifts on eight characters today with no issues at all. They all claimed 50 tickets, 25 espresso, 25 milk tea, 5 upgrade gems, 5 arcade tokens, not to mention crafting supplies and lipsticks, chocolate bars and mochas. That was done on each character since reset last night. I never got any notifications of being over limit and the gifts did show up as I used the tickets on each.
I accepted and returned each gift.
So, Aubrey,
Please explain in detail how this new limit is supposed to work. Are you saying we cannot send more than 500 to the same one sister?

[♥aloraxxsweetnightmarexx♥]

Aubrey I feel like the new limit made this worse :/ Now there's a pop up for *every* gift you accept/send & it's sort of a pain honestly.. I don't even want to accept ONE gift at this point...

[tentimebride]

Everytime i accept a gift, it takes forever to accept the gift... The page keeps loading and loading and after god knows how many minutes, the gift appear in my swag. Totally unpraticable and REALLY annoying.

Thank you for your post, I thought I was the only one with this problem. Every time I accept a gift I get a pop up that does not load and then closes, because of this it takes longer to accept. When I send gifts, the screen defaults to the home page then I have to go back into gifting and now it takes ever longer to send gifts. I enjoy the game but if this keeps up I am going to play a lot less or not at all. At this point, the frustration is just not worth it. These glitches ruin the fun of the game spending time waiting for screens. I hope this is addressed. Thanks

[Snowfox]

Google Chrome:


http://oi48.tinypic.com/105nmmc.jpg

-----------------------------


Firefox: http://oi46.tinypic.com/2en7trn.jpg



As you can see, on firefox is even worse. Because of this, i don't play on firefox anymore. This is happening for MONTHS. How am i supposed to play on the game if i can't see almost anything? So i was relying on chrome to play, but with this problem i'm stuck. Now what am i supposed to do? Install another browser? Because if this is the answer, then i'll quit altogether. I'm not having problem with any other game BUT this one. I did everything, cleared my cache, switch browsers (though firefox is useless as you can see, i didn't have problem before, accepting gifts there, but everything else - socialize, SA, etc is impossible to do)... I even reboot my computer and logoff and login a few times, change to my PC (i use firefox mainly on my notebook)... Nothing. Nada. So yeah, i'm frustrated.

Oh, i erased my friends photos and names in both pictures. So yeah, i can see their names and their pictures, i just prefer not to display here.

EDIT: I just tested IE and the same thing is happening. Guess i won't be playing SL until they fix this...

[Snowfox]

Thank you for your post, I thought I was the only one with this problem. Every time I accept a gift I get a pop up that does not load and then closes, because of this it takes longer to accept. When I send gifts, the screen defaults to the home page then I have to go back into gifting and now it takes ever longer to send gifts. I enjoy the game but if this keeps up I am going to play a lot less or not at all. At this point, the frustration is just not worth it. These glitches ruin the fun of the game spending time waiting for screens. I hope this is addressed. Thanks


The same happens with requests and invites. Really REALLY frustrating...

[monkey54]

Why is PayPal not working for SL and why am I being sent to Ultimate Pay???

[sparklediamant]

1. Is Playdom planning to unlock the timed crafts so those of us unable to get a bonus will still be able to craft the items? I don't see the point of the timer, and it's silly that the bonus is completely gone, I can't even choose to spend 12 BPs on it if I wanted to. There were major gifting issues over the weekend, so with between a lack of tickets and HORRIBLE drop rates on the Base Paint craft item I was only able to craft 6 tights, and didn't get a bonus. Others in my house don't have limits at all, and are able to craft their items & get the bonuses. It's bogus. With barely anything to buy when studying abroad it's nice to rely on crafts to get the extra items, but now apparently that falls by the wayside now for those of us stuck with the timer. Roll it out for everyone or no one. It's the stupidest idea I've ever heard of, honestly.

2. Gifting is a hot mess, obviously, but it looks like this will be addressed. Can you further explain how the 500 gift limit works? I only use 2 minis so I don't know how much it will affect me, but would like to know for future reference.

3. Summer "FUN": this is simply a comment, not a question; to me, then name Summer Fun implies that the event will last FOR THE SUMMER, not end when summer has just officially begun in the northern hemisphere. It wasn't clear to me from the get go that there was a timer involved so I didn't spend all of my SL time working on it, which I would have needed to in order to complete. I struggled getting sisters to join my event. I have many inactives in my house, but have about 30 people that I exchange gifts with regularly, and I could only get 14 people to come to my party. I didn't even finish the first segment so I'm not sure if the # of sisters needed grew in each venue, but perhaps that might be a better way to do it? First venue, 20 people, 2nd venue 25, etc etc.

[EvaTakesNoPrisoners]

To help solve the issue of missing gifts and invites, there will now be a limit of 2,000 messages (gifts/invites) in your game's inbox, and a limit of 500 gifts a day that you can send. This should improve this part of the game.

BAD IDEA. Just a bad idea all around.

And I want the timed crafts unlocked, PLEASE! I really wanted the cat ear hair, but didn't get it in the time limit... it SUCKS that the loyal players are being punished with the time limit and the less frequent players don't have the time limit.

[EvaTakesNoPrisoners]

Aubrey I feel like the new limit made this worse :/ Now there's a pop up for *every* gift you accept/send & it's sort of a pain honestly.. I don't even want to accept ONE gift at this point...

Thank goodness it's not just me O_O it's taking forever to accept my gifts :(

[Lily3]

Also, Aubrey, (this is not directed at you - but if you would pass this along to the powers that be, I would appreciate it). I would like to point out that PD is the one who created the In-Crowd list of Best Gifter, so they only have themselves to blame!


Good point

[Tre Ci Lea]

Aubrey I feel like the new limit made this worse :/ Now there's a pop up for *every* gift you accept/send & it's sort of a pain honestly.. I don't even want to accept ONE gift at this point...

ditto, what the heck is loading anyway? how annoying....

[ItialianRose]

OMG YESSSSSS....... I had that last night the flashing while trying to do gifts was actually aggravating me so bad .... PLEZZZZZZZZZZ Playdom fix that .... that flashing was not only aggravating but was giving me a headache just trying to do gifts I actually would click accept then the 2nd click I had to close my eyes and by then Ughhhhh I was still seeing the flash when I closed my eyes how annoying ...also I to did the clear cashe and even reboot just to see if it would clear up ... NOTHING ughhhhhh

[PrincessAbby]

ditto, what the heck is loading anyway? how annoying....


I'm fairly sure its the request that is being sent to the person you are returning the gift to. I have decided to stop playing SL due to customer mistreatment and unfair muting due to a fraudulent screenshot. Even after *I* had sent proof of my *own* accounts, I have yet to have the baning lifted. BBB here I come.

Congratulations PD, you just lost *another* player.

[rmlawson4]

I'm fairly sure its the request that is being sent to the person you are returning the gift to. I have decided to stop playing SL due to customer mistreatment and unfair muting due to a fraudulent screenshot. Even after *I* had sent proof of my *own* accounts, I have yet to have the baning lifted. BBB here I come.

Congratulations PD, you just lost *another* player.

PrincessAbby, this makes me sooooo sad! If these "changes" made to the game stick, I'm not far behind ya. (And to everyone else, yes, I know, I say that, and I stay for my sisters, but this mistreatment of several sisters of mine, including P.A., TICKS ME OFF!!!) The gift limits I think I can handle or have sisters help, etc., but this "loading" thing is for the birds! I'd rather spend my time in another game!

And P.A., I am appalled at the treatment - you PROVED you were wrongly accused, WRONG NAME AND EVERYTHING, but PD does NOTHING?! Yes, I would quit, too!

TO ALL PLAYERS, PLEASE NOTE: If, for any reason, SOMEONE has it out for you, and reports you w/a doctored screen shot, you, too, will be muted wrongly. Do you want that? Will YOU stand for that treatment?
Let's say they tell you something was said on a character name that YOU DO NOT HAVE, NOR HAVE EVER HAD...what would YOU do? Would you send in a SS w/your current character names and suggest they see that not only do you not have a character w/that name, but request they do some due diligence and look up in the databases to see if you have EVER had that character name? What would YOU expect as fair treatment?
One certain Tech Support person starting w/the letter "S" has not helped my sister, nor had Aubrey. It's as if the BULLIES in the game, the ones who take the time to submit a doctored SS, have CONTROL. And that the tech support people have NO control, not even to look up if that SS was real. *smh* This is an utter atrocity against my now-former sis! Playdom, YOU SHOULD BE ASHAMED OF YOURSELVES!!!! :mad:

[Margarita Mama]

PrincessAbby, this makes me sooooo sad! If these "changes" made to the game stick, I'm not far behind ya. (And to everyone else, yes, I know, I say that, and I stay for my sisters, but this mistreatment of several sisters of mine, including P.A., TICKS ME OFF!!!) The gift limits I think I can handle or have sisters help, etc., but this "loading" thing is for the birds! I'd rather spend my time in another game!

And P.A., I am appalled at the treatment - you PROVED you were wrongly accused, WRONG NAME AND EVERYTHING, but PD does NOTHING?! Yes, I would quit, too!

TO ALL PLAYERS, PLEASE NOTE: If, for any reason, SOMEONE has it out for you, and reports you w/a doctored screen shot, you, too, will be muted wrongly. Do you want that? Will YOU stand for that treatment?
Let's say they tell you something was said on a character name that YOU DO NOT HAVE, NOR HAVE EVER HAD...what would YOU do? Would you send in a SS w/your current character names and suggest they see that not only do you not have a character w/that name, but request they do some due diligence and look up in the databases to see if you have EVER had that character name? What would YOU expect as fair treatment?
One certain Tech Support person starting w/the letter "S" has not helped my sister, nor had Aubrey. It's as if the BULLIES in the game, the ones who take the time to submit a doctored SS, have CONTROL. And that the tech support people have NO control, not even to look up if that SS was real. *smh* This is an utter atrocity against my now-former sis! Playdom, YOU SHOULD BE ASHAMED OF YOURSELVES!!!! :mad:

I totally agree. Playdom needs to do some housecleaning of their own. Less chicken wing eating, and more paying attention to the tickets sent in maybe. It's disgusting how quick they are to take your money, and how slow they are to fix wrongs - especially their own.

[Bluebell from Hell]

This! Exactly this! Playdom, do you understand what you have done here is WRONG and you will lose and continue to lose some of your best and highest levels of players from this behavior? P.A. is in my house too and I am appalled at this situation, which you have done NOTHING to rectify. You should not only be ashamed, you should at least try to FIX IT.


PrincessAbby, this makes me sooooo sad! If these "changes" made to the game stick, I'm not far behind ya. (And to everyone else, yes, I know, I say that, and I stay for my sisters, but this mistreatment of several sisters of mine, including P.A., TICKS ME OFF!!!) The gift limits I think I can handle or have sisters help, etc., but this "loading" thing is for the birds! I'd rather spend my time in another game!

And P.A., I am appalled at the treatment - you PROVED you were wrongly accused, WRONG NAME AND EVERYTHING, but PD does NOTHING?! Yes, I would quit, too!

TO ALL PLAYERS, PLEASE NOTE: If, for any reason, SOMEONE has it out for you, and reports you w/a doctored screen shot, you, too, will be muted wrongly. Do you want that? Will YOU stand for that treatment?
Let's say they tell you something was said on a character name that YOU DO NOT HAVE, NOR HAVE EVER HAD...what would YOU do? Would you send in a SS w/your current character names and suggest they see that not only do you not have a character w/that name, but request they do some due diligence and look up in the databases to see if you have EVER had that character name? What would YOU expect as fair treatment?
One certain Tech Support person starting w/the letter "S" has not helped my sister, nor had Aubrey. It's as if the BULLIES in the game, the ones who take the time to submit a doctored SS, have CONTROL. And that the tech support people have NO control, not even to look up if that SS was real. *smh* This is an utter atrocity against my now-former sis! Playdom, YOU SHOULD BE ASHAMED OF YOURSELVES!!!! :mad:

[ObaaHemaaEstherAnarfi]

Thanx for the info. Aubrey.:)

I wanted to inform u that I sometimes have issues when requesting for gifts. My SL friends don't load early enough and sometimes they don't load at all. Also, under the FIGHT tab, intramurals most times during the week do not load at all. I just wished we non VIPs could buy extravagant clothing and accessories with the monies we generate on Campus. Kindly get back to me with solutions. I love SL and would appreciate it more if these hitches were fixed.:rolleyes:

[ObaaHemaaEstherAnarfi]

Exactly! Sis!

[EvaTakesNoPrisoners]

I also have to add that I am prone to seizures and the flashing with the pop ups with the new gifting is actually really bad for me. So PLEASE fix these pop ups!

[Just Ron]

Just now the "Loading" message when accepting gifts seemed to have disappeared. Needs a reload of browser.
All other still the same.

And I truly have NO CLUE anymore why indeed Summer Fun could not be extended. The coding was just there, could easily be re-inserted in this published version. Even stronger: should never have been taken OUT off a future version, just disable it when it is really time to be done with it....

[iRosz]

I'm fairly sure its the request that is being sent to the person you are returning the gift to. I have decided to stop playing SL due to customer mistreatment and unfair muting due to a fraudulent screenshot. Even after *I* had sent proof of my *own* accounts, I have yet to have the baning lifted. BBB here I come.

Congratulations PD, you just lost *another* player.

^This makes me very sad. I also house(d) PA... You will be missed!


PrincessAbby, this makes me sooooo sad! If these "changes" made to the game stick, I'm not far behind ya. (And to everyone else, yes, I know, I say that, and I stay for my sisters, but this mistreatment of several sisters of mine, including P.A., TICKS ME OFF!!!) The gift limits I think I can handle or have sisters help, etc., but this "loading" thing is for the birds! I'd rather spend my time in another game!

And P.A., I am appalled at the treatment - you PROVED you were wrongly accused, WRONG NAME AND EVERYTHING, but PD does NOTHING?! Yes, I would quit, too!

TO ALL PLAYERS, PLEASE NOTE: If, for any reason, SOMEONE has it out for you, and reports you w/a doctored screen shot, you, too, will be muted wrongly. Do you want that? Will YOU stand for that treatment?
Let's say they tell you something was said on a character name that YOU DO NOT HAVE, NOR HAVE EVER HAD...what would YOU do? Would you send in a SS w/your current character names and suggest they see that not only do you not have a character w/that name, but request they do some due diligence and look up in the databases to see if you have EVER had that character name? What would YOU expect as fair treatment?
One certain Tech Support person starting w/the letter "S" has not helped my sister, nor had Aubrey. It's as if the BULLIES in the game, the ones who take the time to submit a doctored SS, have CONTROL. And that the tech support people have NO control, not even to look up if that SS was real. *smh* This is an utter atrocity against my now-former sis! Playdom, YOU SHOULD BE ASHAMED OF YOURSELVES!!!! :mad:

Amen!


I totally agree. Playdom needs to do some housecleaning of their own. Less chicken wing eating, and more paying attention to the tickets sent in maybe. It's disgusting how quick they are to take your money, and how slow they are to fix wrongs - especially their own.

Um, can I get another "amen!"?

There are so many things wrong right now. And #1 is that support (and others) do not actually listen and/orcomprehend what is being said in the tickets that are sent in. Tickets are closed after being "answered" with a canned response that may not even be related to the issue sent in. And you are completely ignored when you ask to be put in contact with management. This is no way to run a support center!

[monkey54]

I have noticed that a lot of people who use PayPal as payment for VIP and BP's have been getting their transactions cancelled and their VIP memberships cancelled.

What is going on with PayPal and Playdom?

[Lorielle]

I have noticed that a lot of people who use PayPal as payment for VIP and BP's have been getting their transactions cancelled and their VIP memberships cancelled.

What is going on with PayPal and Playdom?
I use Paypal, no problems with mine so far.

[monkey54]

I use Paypal, no problems with mine so far.

This is what I get... Playdom Cancels my order.
http://i197.photobucket.com/albums/aa63/MySpaceMonkey54/PayPalError-1.jpg


Is your PayPal Account Verified?

[Lorielle]

This is what I get... Playdom Cancels my order.
http://i197.photobucket.com/albums/aa63/MySpaceMonkey54/PayPalError-1.jpg


Is your PayPal Account Verified?

I don't know. I use Paypal to purchase brownie points also and no problems there.
Don't know what "verified" means.
I have had no issues with my VIP renewing since the start.

[mysticgirl916]

I use Paypal, no problems with mine so far.

Same with me, my VIP stuff is going through as usual

[monkey54]

Same with me, my VIP stuff is going through as usual

I wonder what is going on... I read that some people on the forum are having the same issue with their PayPal transactions were being cancelled by Playdom.

:confused:

[safyrejet]

I wonder what is going on... I read that some people on the forum are having the same issue with their PayPal transactions were being cancelled by Playdom.

:confused:

I also use Paypal and have not had any problems, yet *knocks on wood* My account is verified but whether that has anything to do with it, who knows. I'm curious as well what the deal is with some player's accounts being cancelled without their permission.

[monkey54]

I also use Paypal and have not had any problems, yet *knocks on wood* My account is verified but whether that has anything to do with it, who knows. I'm curious as well what the deal is with some player's accounts being cancelled without their permission.

I am thinking it has to do with being Verified or Not... It is the only thing I can think of that would be the problem.

[Just Ron]

It is an idea which keeps popping up at me:

1) The timed crafting events: After it disappears, especially the bonus version, it means players will also not be able to spent BP's on them to do them. I think players with timer were hardly urged to use BP's to get the items, simply because PD made them hate the crafting and whole idea so much, that they would not spent BPs anyhow. On the other hand, I know there always are players who at the end of an SA WOULD spend some BPs to get the missing bonuses.
2) For those who did NOT have a timed crafting event, STILL the bonus version disappear. That is simply dumb. A timer = gone. No timer = keep. Is very simple. And also here: BPs will not be used to get these items (no urge to do so, no timer, so no reason to make decisions in that range)
3) PD/Aubrey claim that these variations (having timers or not etc etc) is part of the plan, meaning that some are guinea pigs for something new, others are not. But we never signed up for that anywhere. In other parts of life that is simply called "discrimination" which generally is against the law...

[EvaTakesNoPrisoners]

All I have to say is I want my crafting back. The timer thing is crap and I'll keep saying it until someone acknowledges it.

[cyirra]

Hi Aubrey,
As you know my VIP status was cancelled without my permission because you had trouble taking my money on your end. I was re-signed up yesterday, 2nd July, but consequently missed out on the VIP glam on 1st July. This was not my fault and I hope the missing glam is credited to all my characters. I am not the only one who has been effected and I hope everyone who was effected is credited their missing glam on all characters - after all the exclusive glam is one of the main reasons to be VIP and this is what we are playing for.
Do Playdom plan to credit everyone the missing glam?

More details here http://forum.playdom.com/showthread.php?134667-VIP-status-cancelled

I had this happen once. I sent a ticket to support and they gave me the glam I was missing but I had to go from one avi to the next until every avi had it. It took a couple of days (with a weekend in between) and I only had 4 avi's. I think it is dumb VIP isn't set up to give you the glam automatically if you sign up after the 1st since you ARE technically paying for that months TWO glam items.


Aubrey, will they be adding more events to any of the Campus tabs anytime soon? I just recently finished the last one available to me. Also, any word about Merit Kingdom? I would really like to use it and get the glam. The SL App as well! I have never been able to use it and I would REALLY REALLY like to! :(

[Checca]

i will also echo the sentiments of my fellow sl players. Limiting players to 500 gifts sent is a horrible idea. I realize that the team may be trying to fix issues with the gift boxes which affect some players, but to limit all players in this way is a bad bad very oh so horribly bad idea. The game is designed to encourage, nay, even require large houses. Sending out 1 or 2 daily gifts to your entire house will easily exceed this 500 limit, especially with all the events we have to do: To name a few...5-day gifting (which by the way, we still don't like only having the ability to collect for 1 day only), sa, party planner whenever that makes a comeback and if anyone still cares to do it, regular daily fighting, socializing, collecting of whatever suits your fancy for that day, style upgrade...aubrey, 500 gifts a day sent will not make the game better for most players. does anyone in the team seriously even play the game?

also i'll add that these bad ideas still exist within the game and players are still fuming about them. We haven't forgotten or forgiven.

1) 5-day gifts available to send and collect for 24 hrs only. Collecting should be allowed for several days to a week at least. Many of us would prefer mon-fri gifts still but we can't all agree so at the very least allow us all to collect the darn things whenever in the week we can get to them.

2) timer on the sa crafts. Wrong wrong wrong. This is so wrong, the timers need to be removed from crafting items and all the items players have had taken away should be restored into the sa. The sa are already time limited, parts of the sa do not need to be even more restricted.

3) summer fun disappeared, nothing showed up to take it's place.... You told us that the team wouldn't extend summer fun because they couldn't break their precious schedule not even to appease the vast majority of their players. Well, nothing else has shown up. What would have been the harm with leaving summer fun stay in the game for a few days longer, it's not like it would have interrupted anything. It's been 6 days already (if i'm reading the records right) since summer fun disappeared. Those 6 days would have done a lot to allow many more players time to complete the event and show us some small proof that playdom cares about what it's player base thinks.

nothing to add on this one, perfectly described and i second it all!!!!

[armybrat]

My VIP subscription was cancelled yesterday which was my renewal date. Why?? I use a pre-paid cc and there are sufficient funds on it. I have attempted numerous times to sign up for VIP again but the form doesn't work! I tried to put in a support ticket but have forgotten my password. I have clicked on "forgotten password" and filled in my email address at least a dozen times but have yet to receive an email from Playdom to re-set my password; consequently, I am unable to contact support with my issue. I can't complete the VIP event in Seoul because I am no longer a VIP. Does anyone ever read the Bugs & Technical issues threads??

[monkey54]

My VIP subscription was cancelled yesterday which was my renewal date. Why?? I use a pre-paid cc and there are sufficient funds on it. I have attempted numerous times to sign up for VIP again but the form doesn't work! I tried to put in a support ticket but have forgotten my password. I have clicked on "forgotten password" and filled in my email address at least a dozen times but have yet to receive an email from Playdom to re-set my password; consequently, I am unable to contact support with my issue. I can't complete the VIP event in Seoul because I am no longer a VIP. Does anyone ever read the Bugs & Technical issues threads??

Playdom keeps cancelling my PayPal transactions as well... I have plenty of funds in my account. I have no clue what is going on...

It seems like this started to happen since they changed the Layout of the BP Purchase section.

[Margarita Mama]

So many questions, but not so many answers. I have another question. I had a few tickets in for support. Why were 2 of them answered by the same person within the same MINUTE??? I mean, if we really wanted evidence that people in customer service are careless with customers there it is. Canned responses are offensive and very very often inappropriate.

Still waiting for answers from Aubrey

[Suzume]

It is an idea which keeps popping up at me:

1) The timed crafting events: After it disappears, especially the bonus version, it means players will also not be able to spent BP's on them to do them. I think players with timer were hardly urged to use BP's to get the items, simply because PD made them hate the crafting and whole idea so much, that they would not spent BPs anyhow. On the other hand, I know there always are players who at the end of an SA WOULD spend some BPs to get the missing bonuses.
2) For those who did NOT have a timed crafting event, STILL the bonus version disappear. That is simply dumb. A timer = gone. No timer = keep. Is very simple. And also here: BPs will not be used to get these items (no urge to do so, no timer, so no reason to make decisions in that range)
3) PD/Aubrey claim that these variations (having timers or not etc etc) is part of the plan, meaning that some are guinea pigs for something new, others are not. But we never signed up for that anywhere. In other parts of life that is simply called "discrimination" which generally is against the law...

I don't know about #1...I've never paid BPs for a bonus craft, but I don't have the timer. I'm pretty sure that the people selected are completely random (like Aubrey has said). Sometimes I get the random beta new features, sometimes I don't. It's unfair, but I don't think there's any secret calculations behind it.

[Just Ron]

Under the Big Top! event?

New Party planner "Rock the Boat". I need 15 sisters, others need 25 sisters.
The lower number is good, but why the difference?

Sigh. Would be SOOO nice if something was added without a bug or something weird.

[Flying Dutchman]

Number of Sisters
Needed: 50 Have: 0

I still need 50 and with nothing working on Tagged with gifts and invites its impossible to do anything! :mad:

[monkey54]

Under the Big Top! event?

New Party planner "Rock the Boat". I need 15 sisters, others need 25 sisters.
The lower number is good, but why the difference?

Sigh. Would be SOOO nice if something was added without a bug or something weird.

Still need 50 on Myspace SL.... :confused:

[rmlawson4]

SERIOUSLY? Aubrey, does "the team" EVER take our suggestions into consideration?

OK, so it seems many have less need for sisters in the new event...BUT...some need 5, some 15, some 25, some 50...and THIS IS NOT BASED ON HOUSE SIZE - sisters w/house sizes higher than some need less, some sisters w/the same house size have different needs...

HAVE YOU NOT HEARD US? THAT WE DESPISE THIS TREATMENT? OMG what is WRONG w/you people?!?!?!?!

[mq1966]

I am thinking it has to do with being Verified or Not... It is the only thing I can think of that would be the problem.

My VIP was cancelled Sunday evening and I pay with my credit card. I put in a ticket immediately and have not heard one peep from support. Very frustrating.

[monkey54]

My VIP was cancelled Sunday evening and I pay with my credit card. I put in a ticket immediately and have not heard one peep from support. Very frustrating.

So I guess something is really messed up with Playdom... So far I heard people have been cancelled that use PayPal, Pre-Paid Credit Cards and Credit Cards as their payment method for VIP.

Aubrey... Is Playdom going to find out what is going on and fix this issue?

[rmlawson4]

So I guess something is really messed up with Playdom... So far I heard people have been cancelled that use PayPal, Pre-Paid Credit Cards and Credit Cards as their payment method for VIP.

Aubrey... Is Playdom going to find out what is going on and fix this issue?

Guess they really don't want anyone's money. OR they figure it costs them too much for this "perk" and will get more cash by going back to the way it was LOL

[Margarita Mama]

My VIP was cancelled Sunday evening and I pay with my credit card. I put in a ticket immediately and have not heard one peep from support. Very frustrating.

I heard back today, with a canned response, even though I had written that it had resolved already. And THEN, I got a survey request. Do they REALLY want to know what we think of them??? It's not like they listen on the forums.

[monkey54]

Guess they really don't want anyone's money. OR they figure it costs them too much for this "perk" and will get more cash by going back to the way it was LOL

Who knows anymore... I wish I could get an answer.

Just seems very strange that Playdom does not want money. hahaha :p

[mysticgirl916]

For future party-planning events, I would like one extra craft slot and the time needed to craft each food item reduced by 1 hour, that way it would be easier for everyone because we have to make multiples of the items to make the platters

[Lilbitofspook]

The last post from Aubrey was at 4:41 on July 3rd. I understand her not being here yesterday but honestly, not ONE response today? :confused: At least Whitney would check in on days other than Wednesday's to try and respond to things posted. SMH.

[monkey54]

so we can only send 500 but we can collect how many we want chocolates and lippies?

does this count per avi or as a whole?

I wouldn't complain... On Myspace SL we can only send 40 or 50 gifts a day and Collect 50 Gifts a day... But I can't remember how many because it has been months since we can send out gifts.

[Antonina Tonya]

Words Galore

A fix for this feature will be released shortly. Right not, if you're on a browser that doesn't run HTML 5 (like IE), I would stay away from this. MySpace and Tagged users, this feature is having issues with your platforms, so I'd stay away as well-- at least until the team finds a fix around it. The team hopes to have this resolved soon.

If anybody else has any other questions, please let me know. Once again, I'll try to get back to them as soon as I can.
Hi Aubrey!
Me again! Looks to me that MySpace not having any problem wright now - I am not of cause 100 % sure. BUT Tagged and HI5 having problem 4 sure since they are having the same owner. I create a ticket even 2. They answer is:
"To investigate your issue, I have briefly logged in to your account but was not able to recreate your problem.

Are you using the latest version of Mozilla Firefox as your web browser? Tagged is optimized for use with Mozilla, and some user issues are resolved by switching to the Firefox browser.

You can help us to identify the problem by taking screenshots of the issue as it arises and sending them in a reply to this message."


So yes I using Mozilla etc. BUT they not seeing the problem here!!!!!!!!! AT ALL!!!! NO PROBLEM HERE 4 THEM!!!!!! and that is impossible to do screenshots of the issue

[Antonina Tonya]

So I guess something is really messed up with Playdom... So far I heard people have been cancelled that use PayPal, Pre-Paid Credit Cards and Credit Cards as their payment method for VIP.

Aubrey... Is Playdom going to find out what is going on and fix this issue?
that is just scary!!!! I was thinking to get myself VIP on FB, MySpace, Tagged and Hi5, but with all that problems I don´t think so!!!

[Antonina Tonya]

Number of Sisters
Needed: 50 Have: 0

I still need 50 and with nothing working on Tagged with gifts and invites its impossible to do anything! :mad:
Is Tagged and HI5 owner want us to boycott them?????!!!!!!!

[Flying Dutchman]

Is Tagged and HI5 owner want us to boycott them?????!!!!!!!

I had a response there was a fix and had to clean my inbox because the limit is 2k messages only my inbox is empty and its not only me who dont receive gifts/invites.
Its a problem everyone have there and im sure not many have 2k messages in there inbox so i send a screenshot of my empty inbox.

[Antonina Tonya]

I had a response there was a fix and had to clean my inbox because the limit is 2k messages only my inbox is empty and its not only me who dont receive gifts/invites.
Its a problem everyone have there and im sure not many have 2k messages in there inbox so i send a screenshot of my empty inbox.
my inbox is absolutely clear and gifts was sent 4 sure, but they not in my inbox(none of them)

[Jimmyrop]

Isn't the limit of messages 2000? I can only have at most 700 messages (includes gifts, gift requests and others) every time I load the game. Now I'm down to 171 messages after accepting the gifts and requests that I need.

[Flying Dutchman]

Isn't the limit of messages 2000? I can only have at most 700 messages (includes gifts, gift requests and others) every time I load the game. Now I'm down to 171 messages after accepting the gifts and requests that I need.

Facebook works different then on Tagged. On Tagged we have to get the gifts/invites from our message inbox clicking on a link in the gift or invite message.
The 2k limit to see/receive gifts was ment for the inbox there.

[monkey54]

Hi Aubrey!
Me again! Looks to me that MySpace not having any problem wright now - I am not of cause 100 % sure. BUT Tagged and HI5 having problem 4 sure since they are having the same owner. I create a ticket even 2. They answer is:
"To investigate your issue, I have briefly logged in to your account but was not able to recreate your problem.

Are you using the latest version of Mozilla Firefox as your web browser? Tagged is optimized for use with Mozilla, and some user issues are resolved by switching to the Firefox browser.

You can help us to identify the problem by taking screenshots of the issue as it arises and sending them in a reply to this message."


So yes I using Mozilla etc. BUT they not seeing the problem here!!!!!!!!! AT ALL!!!! NO PROBLEM HERE 4 THEM!!!!!! and that is impossible to do screenshots of the issue

Myspace has a lot of problems... Words Galore still does not work, The Drum game is no longer available. You cant send or receive gifts, you cant send House invites or team invites... I could go on and on.

Plus we are only allowed to receive 50 and send 50 Gifts a day... If I remember correctly, because we haven't been able to send gifts in months.

[Antonina Tonya]

Myspace has a lot of problems... Words Galore still does not work, The Drum game is no longer available. You cant send or receive gifts, you cant send House invites or team invites... I could go on and on.
Yeah I agree with that!! all 3 sites becoming very annoying

[Antonina Tonya]

Aubrey, hi again!
I´ve got another question : on Facebook my house size got low - is this because i deleted people from my FB friends? but tutorial here on forum saying that I can do that without house size getting low

[monkey54]

Yeah I agree with that!! all 3 sites becoming very annoying

Hopefully oneday we will get some answers and fixes... :confused:

[rmlawson4]

Aubrey:

Please answer the questions here before leaving the office today, we would like to know the status, even if you have no answers yet; just knowing you have looked and the team is looking helps.

We do need to know about the gifting...please clarify as is asked throughout this thread. Thanks.

[WindyGrrl]

I read this forum regularly, although I very rarely post. I feel obliged to comment here...

Aubrey, it appears to me (and likely others) that not only do you not play Sorority Life, you are only "marking time" here in this forum. Referrals to customer support, non-answers to legitimate inquiries, all point to your indifference to our needs. If this is representative of Playdom's official attitude toward Sorority Life and its players, then I will soon be leaving ALL Playdom games.

You have a loyal core of SL players. It's your choice to alienate them or to embrace them.

[kg423]

I read this forum regularly, although I very rarely post. I feel obliged to comment here...

Aubrey, it appears to me (and likely others) that not only do you not play Sorority Life, you are only "marking time" here in this forum. Referrals to customer support, non-answers to legitimate inquiries, all point to your indifference to our needs. If this is representative of Playdom's official attitude toward Sorority Life and its players, then I will soon be leaving ALL Playdom games.

You have a loyal core of SL players. It's your choice to alienate them or to embrace them.

BRAVO!!!!!! I'm glad someone was thinking the exact same thing I was.

[rmlawson4]

You have a loyal core of SL players. It's your choice to alienate them or to embrace them.

Agreed wholeheartedly! We are here, we need help, and we ask you, yet no answers appear. PLEASE answer us, Aubrey!

[Lilbitofspook]

I read this forum regularly, although I very rarely post. I feel obliged to comment here...

Aubrey, it appears to me (and likely others) that not only do you not play Sorority Life, you are only "marking time" here in this forum. Referrals to customer support, non-answers to legitimate inquiries, all point to your indifference to our needs. If this is representative of Playdom's official attitude toward Sorority Life and its players, then I will soon be leaving ALL Playdom games.

You have a loyal core of SL players. It's your choice to alienate them or to embrace them.


THIS! I couldn't have said it better myself. Apparently Playdom isn't even reading the Survey's they are sending out. If you did you would know the frustration level of those players that are STILL here, trying to hold out. I keep hoping that Playdom will eventually wake up and realize that you are running off your long time players in droves. it is the friendships and the people that play this game that keep most of us here.

Aubrey, what people want is honesty. We want to know that someone, anyone is listening and cares (ok, cares is a stretch but at least listening). So far that is not the case.
:( As an example, Sasha closed a ticket I had submitted that was NOT resolved. I responded letting her know I was still awaiting a reply 4 days ago and still nothing. If that is Playdom's idea of Customer Service it is no wonder things are such a mess in this game. :(

[cyirra]

Wow! No wonder it takes so long to get a tech support response! They have one person answering them all! I always get responses from Sasha! Sometimes she is helpful and sometimes she is not.

I have a huge house size but only need 15 people for my venue. I was surprised. I wish they would realize that consistency is key in business! This seems to have been forgotten.

I really like the vintage glam that has been released lately! I'm no longer a VIP so I have no bp but if I did I have three pieces of glam I would be jumping on!

It's nice they finally released the replacement of Summer "Fun". I hope this one is better then the last. I like getting the skill points, Bp and boarders. The glam for the first venue isn't the best but it is FREE! YAY!

[LVChanelDior]

I read this forum regularly, although I very rarely post. I feel obliged to comment here...

Aubrey, it appears to me (and likely others) that not only do you not play Sorority Life, you are only "marking time" here in this forum. Referrals to customer support, non-answers to legitimate inquiries, all point to your indifference to our needs. If this is representative of Playdom's official attitude toward Sorority Life and its players, then I will soon be leaving ALL Playdom games.

You have a loyal core of SL players. It's your choice to alienate them or to embrace them.

I so agree, Jenny! You've been in my house all these YEARS I've played. I can't believe how the people that pay their salaries (us) are treated. All we're asking for is common courtesy.

[rmlawson4]

Aubrey:

Please answer the questions here before leaving the office today, we would like to know the status, even if you have no answers yet; just knowing you have looked and the team is looking helps.

We do need to know about the gifting...please clarify as is asked throughout this thread. Thanks.

So...um...hmmm...at 6:51 pm Central, I suppose our questions will go YET ANOTHER several days w/o answering since it is now a WEEKEND. Aubrey, you were on yesterday at lunchtime (Last Activity Yesterday 12:23 PM). Today, the same (Last Activity Today 12:58 PM). Yet no responses. *smh*

[Margarita Mama]

sooooo the title of this thread it...... "Welcoming ALL Questions". They must totally have forgotten the subtitle "unless we don't want to answer it, or unless it makes us look bad".

EPIC FAIL

[PinkWonderGirl]

Again, I will ask about fighting. I asked AGAIN to get the status on the attack button disappearing even when the person has not gone into the spa. I indicated AGAIN how I had mentioned this in every thread only to be told they will get back to me each time, and finally when there was a response, it was: "It got lost in a sea of posts."

(Of course I also said how funny I found it that the one response Aubrey gave us on July 3 was to tell a person to try emptying their gift center.)

[evy333]

hello Aubrey
please fix the tagged plataform nobody can receive any gift / invite please help

[rmlawson4]

I wanted to posts some thoughts on the new Rock the Boat event.

1) THANK YOU for adding the Swag tab to the Venues! Thanks for listening. It was needed, and it helps!
2) THANK YOU for lowering the requirement of sisters needed. While I am still NOT HAPPY that everyone has DIFFERENT SISTER NEEDS, I appreciate the effort to at least TRY it.
3) DO NOT LIKE the time it takes for crafting appetizers, but hey, it's the game, not everything can be rainbows and butterflies.
4) In the same vein as #3, since it DOES take an even number of crafts to complete this event, if would be nice to have FOUR (4) spaces open.

Now, I STILL have a question in regards to the GIFT LIMITS:
The 2000 limit messages included BOTH gifts and requests...
BUT - does the 500 "gift" limit PER SISTER include BOTH gifts and requests, or just gifts?
We need this clarified!!!!

Thank you.

[monkey54]

I wanted to posts some thoughts on the new Rock the Boat event.

1) THANK YOU for adding the Swag tab to the Venues! Thanks for listening. It was needed, and it helps!
2) THANK YOU for lowering the requirement of sisters needed. While I am still NOT HAPPY that everyone has DIFFERENT SISTER NEEDS, I appreciate the effort to at least TRY it.
3) DO NOT LIKE the time it takes for crafting appetizers, but hey, it's the game, not everything can be rainbows and butterflies.
4) In the same vein as #3, since it DOES take an even number of crafts to complete this event, if would be nice to have FOUR (4) spaces open.

Now, I STILL have a question in regards to the GIFT LIMITS:
The 2000 limit messages included BOTH gifts and requests...
BUT - does the 500 "gift" limit PER SISTER include BOTH gifts and requests, or just gifts?
We need this clarified!!!!

Thank you.

Myspace we are only allowed to send 40 gifts a day and receive 50 gifts a day... But we have not been able to send gifts for months now... Majority of my Housemates still have to have 50 people for the Summer Venue thing...

Plus we can't send House Invites, Seoul Team Invites and Summer Fun Invites...

The Two New Arcade games, The Word and The Drum Game still do not work...

I could go on and on... But these problems have been going on for sometime now and nothing has been fixed.

[SLBugsMakePlayingNOfun!]

Aubrey:

Please answer the questions here before leaving the office today, we would like to know the status, even if you have no answers yet; just knowing you have looked and the team is looking helps.

We do need to know about the gifting...please clarify as is asked throughout this thread. Thanks.


also AUBREY maybe you will read this, probably not since you havent bothered to reply since you began this thread, which BTW does not help us in any way if you do not return to tell us things or have things fixed or 'passed to the team'

So yes we might be a hard crowd to deal with but i think we have been more than patient considering the extent of the problems here and how long they take to resolve like last weeks crafting which NEVER got resolved and you wouldnt address removing the timer or resetting it, and we still continue to return to this pathetic game, so please atleast address us or something and i truley think the pressure you feel from us might subside if we felt we actually mattered and things were being handled better



SOOOO here goes i know you like lists of problems and i am going to give you one since none of these things have been fixed for ages!!

1) STILL CANT GIFT ON MS AFTER ABOUT 5-6 MONTHS NOW, IS THAT REALLY BEING WORKED ON? OR ARE YOU AND THE TEAM JUST LYING ABOUT IT? BC IN MY JOB IF A PROBLEM WAS BEING WORKED ON FOR 6 MONTHS ALOT OF PEOPLE WOULD NOT BE WORKING ON IT AT ALL ANYMORE....SO PLEASE CAN WE GET SOME HELP!!

~~~~1a) Is it possible for MS to get some bonus tickets since we cant even send ANYTHING??? i have seen them posted for FB and now a bonus pop up of 200 with passport, we do not have this and desperatly need it, could we please get some help in this area since i have no hope gifts will ever get fixed at this rate

2) Looks like some suggestions for the Summer Unfun were taken into account, i think there are less paint colors but WHY do we still need SOOO many sisters, with some people stating they actually need more this time? 50 is alot of peolple! and to do it four times and that would be just one toon when we may have 10. This is a bit ridiculous and since you have told us the invites and philanthropy invites bog the system down WHY WOULD THEY STILL REQUIRE SO MANY? PLEASE have the needed sisters lowered! i know quite a few sisters who are not even going to try this time and mostly due to the outrageous number of sisters needed (and on top of that trying to do the SA and timed crafting!UUUGh!)

~~~~~~ 2A) Someone suggested reducing the time to make apps since we have to make so many and then platters too it takes days just for the first 2 platters! could we have an extra app spot added and the times reduced? Not even one item is a 1HR item which is jsut silly since we could atleast get one started and done before changing toons , but i think this was the plan so i have no hope you will change anything but please think about it since it would make alot of people happier and really cost you nothing on the back end.

3) Myspace Arcade tab is a failure Memory drums never worked and is now removed. Words Galore doesnt work and never did

4) Crafting Timers are a bad idea, noone likes them and i would think having your players LIKE your game is an important factor, or maybe its not over there at Playdom and you cant wait until your most dedicated players quit because you think newbies will give you as much money(think again! newbies do not pay it is older players and collectors who cant stop giving you money for the poor service because they have invested alot of time and energy into the game, newbies will not pay you monthly for something they arent invested in)

~~~~4a) Crafting takes to much time and energy especially as we progress to the later ones, can we please think about reducing the number or materials needed?? Like the current one needing 2 of both top materials is alot since you are now rushing us with the timers, we are out of those materials by the time the next comes up, and again im sure this is part of your plan, but it truly makes it less enjoyable for us and alot of people are not even trying some crafts anymore. Also feels like the drop rate has been reduced which further hinders our efforts...it is almost impossible to get Fabric Shears base paint and thread enough to do all these crafts and as much as you think we will just collect more tix and do the events it is not always possible and i personally have gone through over 200 energy and alot of tickets to get Fabric Shears and by then end i had 3 pairs :( that is jsut pathetic so now i wont be trying it on my other toons, what is the point if failure is expected????


5)Tickets, tickets not dropping from events anymore....i think this is such a minute thing it may never have got mentioned but i know i noticed and im sure alot of other players did as well. in the early FUN SA's tickets dropped from the events as you were doing them so it might take four tickets but if you were lucky every few clicks you got one or two back. I think this was a great thing and although it wouldnt give you enough tickets to do much more it was a little kickback for all you were putting in and could help you get one last click done. I know they do not drop AT ALL anymore and it was a big let down when it first happened about 4 or 5 SA's ago, but i think with so many other issues it was never a priority for anyone, but i would like to suggest putting tix back into the swag drop for events and possibly increasing the rate on campus because they drop SOOOO infrequently! Please think about this it would help just a little bit especially since gifting is so messed up for everyone and would be very nice of 'the team' (ALSO the gym bag and headband girl and those intermurral ones are so annoying i think i have over 1000!!! please STOP dropping them in every event so often!! Put more tickets & less useless gym bags and headbands!!!


6) Fight button STILL disappears when attacking, why does it do this, will it ever be fixed??

7)PLEASE start responding to the AWA threads! You start them and never come back or only reply to those with positive feedback, we are not idiots but being treated like one gets old fast. If you had a friend who treated you dirt how much longer would you be friends? Dare i say not very long??? Oh and add to it you regularly give your friend money you dont expect to be paid back and she still treats you like crap, would you keep giving her the money??? AND btw i think the general feeling of you LOCKING threads and never replying to all those at the end of the thred just further irritates those who took the time to respond, so when you finally come in next week to look at this thread i dont think locking it & not responding and starting a fresh one all sunshine & lollipops about glam will be a good idea, please respond to what you have skipped out on all week, dont ignore it, that shows a huge lack of respect for everyone here

8) VIP subscription nonsense....i am not a VIP but i have seen this commented on and am including it for all the VIPs out there (psssst are there still any of you left??) WHAT is going on with the company who does the charging?? People have been cancelled when they dont want to be overcharged to the tune of $900!!! and charged again when they havent been VIP for months, what is going on? Do you honestly think people will leave their CC #'s in the hands of that kjind of company very long? Frankly im surprised more people didnt quit when they started getting random charges. PLAYDOM has not even addressed this! If PD hired that company it is your responsibility to see they are acting responsibly which clearly they are not!!! I am shocked this one hasnt been addressed i hope more people cancel and dont sign up. I know i used a prepaid CC when i did it bc i didnt want my info floating around out there with a company noone knows anyhting about...you NEED to address the payment issues.

Im sure there are more issues but i think this is already to long and fear youll never even read it :( I hope this can help though as we have been very patient waiting for things to be fixed for months and being shuffled to Customer Support who in turn sends us a canned email they cant even be bothered to read and make sure does not say "INSERT CUSTOMER ISSUE HERE", so please AUBREY we are trying to help you keep us as customers and players, please hear us

[SLBugsMakePlayingNOfun!]

Myspace we are only allowed to send 40 gifts a day and receive 50 gifts a day... But we have not been able to send gifts for months now... Majority of my Housemates still have to have 50 people for the Summer Venue thing...

Plus we can't send House Invites, Seoul Team Invites and Summer Fun Invites...

The Two New Arcade games, The Word and The Drum Game still do not work...

I could go on and on... But these problems have been going on for sometime now and nothing has been fixed.

LOL ditto to that! we must be in sync bc i was typing my whole novel out as you were summarizing it :) i so agree, nothing fixed for months and noone cares besides the players...also really wish i could try the word game it seems like it would be fun! but nope never worked and Drums too never worked then disappeared.....

So sad they are running it into the ground, do they think they will all still have jobs at Disney and just be moved to a new game when this ship sinks?

I wonder if there is room on the other Disney ships or might they just get banished from Imagination land altogether....wonder if they ever think of that as they send canned responses, ignore their own threads named after when they are not doing @ all, and program the SAME mistakes into new events time after time.....hmmmmmmm so much to ponder!! Only if the game worked i wouldnt have time to ponder any of it, or be here to be mad at certain people who don't respond, lol

[janeypoo1776]

for the longest time i have not been able to start my own Intramural. the button is always gray and says i already started one and can't start anything new. this has been going on for at least 6 months. i sent in 2 tickets, neither of which have been resolved....as usual! http://forum.playdom.com/showthread.php?134083-Intramurals!

also, what are you doing about the Security pop up when one first opens SL? http://forum.playdom.com/showthread.php?123627-Sorority-Life-page-insecure-!

[PrincessAbby]

What's with all the mutings/bannings/name changes on behalf of PD, Aubrey?

[Margarita Mama]

Can we please have a list of "banned" or disallowed words inside the game?? I was given to understand, that as Facebook is only allowed for over 13 year olds, so the restrictions in Sorority Life was the same. So why are people getting muted for using abbreviations that may or may not mean a profanity. I really don't think this violates the ToS.

And I'm beginning to agree with general murmuring. They're trying to kill the game. The fun sure as anything is being sucked out of it for me! VIP to be cancelled as soon as the next outfit i've payed for already is released.

[AmyDeHP]

Can we please have a list of "banned" or disallowed words inside the game?? I was given to understand, that as Facebook is only allowed for over 13 year olds, so the restrictions in Sorority Life was the same. So why are people getting muted for using abbreviations that may or may not mean a profanity. I really don't think this violates the ToS.

And I'm beginning to agree with general murmuring. They're trying to kill the game. The fun sure as anything is being sucked out of it for me! VIP to be cancelled as soon as the next outfit i've payed for already is released.

So SL is PG-13 now? Oh super.

Give us a break, Playdom, for the love of everything holy. I thought people on facebook were grown-up enough already. I've seen bullying in this game taken to the max: Threats, talking about the player's son who committed suicide, bashing an autistic player, bashing an overweight player, racism, etc and none of those people was ever hurt, and now you want to ban people for using bad words?

[Loubielola]

So SL is PG-13 now? Oh super.

Give us a break, Playdom, for the love of everything holy. I thought people on facebook were grown-up enough already. I've seen bullying in this game taken to the max: Threats, talking about the player's son who committed suicide, bashing an autistic player, bashing an overweight player, racism, etc and none of those people was ever hurt, and now you want to ban people for using the S-word or the F-word?

And not even just for using those words... but for using acronyms..

If the rest of the game was running perfectly smoothly, and PD was then taking it upon themselves to further Disney-fy the game by engaging in censorship, I would still be angry. But the fact is, other things in the game are in total shambles (gifting issues, people not being able to use IMs properly, etc.), and instead of fixing those things, PD is choosing to babysit a group of people who, according to FB's TOS, should all be over the age of 13, and therefore should be able to handle some "harsh language."

What I'd like to know is, WHY is there this huge focus on censorship? Aubrey, is this policing something that's coming from corporate? Because it sure seems like you guys are intentionally focusing on non-issues, rather than fixing the issues that are TRULY driving the player base away.

[PrincessAbby]

And not even just for using those words... but for using acronyms.

If the rest of the game was running perfectly smoothly, and PD was then taking it upon themselves to further Disney-fy the game by engaging in censorship, I would still be angry. But the fact is, other things in the game are in total shambles (gifting issues, people not being able to use IMs properly, etc.), and instead of fixing those things, PD is choosing to babysit a group of people who, according to FB's TOS, should all be over the age of 13, and therefore should be able to handle some "harsh language."

What I'd like to know is, WHY is there this huge focus on censorship? Aubrey, is this policing something that's coming from corporate? Because it sure seems like you guys are intentionally focusing on non-issues, rather than fixing the issues that are TRULY driving the player base away.

Amen.


Also, I'd like to know why requests for locked venues are coming through in the gift center. If it's locked, there should be no requests coming through for it.

[bijoukira]

Amen.


Also, I'd like to know why requests for locked venues are coming through in the gift center. If it's locked, there should be no requests coming through for it.

What do you mean locked venues? Just because it is locked for you doesnt mean your sisters havent unlocked it

[PrincessAbby]

What do you mean locked venues? Just because it is locked for you doesnt mean your sisters havent unlocked it

I am getting requests to join my sisters venue, but the gift center says "Sorry, this venue is not yet unlocked" or something.

[Margarita Mama]

Obviously you haven't read my post. I am getting requests to join my sisters venue, but the gift center says "Sorry, this venue is not yet unlocked" or something. I wouldn't have asked if this wasn't a problem.

I think from memory, it might be that they've sent out the requests, and then switched to a different toon which hasn't opened that venue?? So on the flip side, if you need to fill your venue, don't switch after sending invites till it's full. Does that seem a likely reason???

[WindyGrrl]

Obviously you haven't read my post. I am getting requests to join my sisters venue, but the gift center says "Sorry, this venue is not yet unlocked" or something. I wouldn't have asked if this wasn't a problem.

Princess Abby, if a sister sends the request for help while on her main character, which has unlocked the venue, then changes to a mini that has NOT unlocked the venue, you will get that notice in your message center. I usually hang onto those messages and try again later to help them out. ♥

[IVF Mama]

And not even just for using those words... but for using acronyms. Like, someone could get muted for using "STFU" in their bubble or on someone's WB. It's absurd.

If the rest of the game was running perfectly smoothly, and PD was then taking it upon themselves to further Disney-fy the game by engaging in censorship, I would still be angry. But the fact is, other things in the game are in total shambles (gifting issues, people not being able to use IMs properly, etc.), and instead of fixing those things, PD is choosing to babysit a group of people who, according to FB's TOS, should all be over the age of 13, and therefore should be able to handle some "harsh language."

What I'd like to know is, WHY is there this huge focus on censorship? Aubrey, is this policing something that's coming from corporate? Because it sure seems like you guys are intentionally focusing on non-issues, rather than fixing the issues that are TRULY driving the player base away.

If PD is so worried about their TOS, why don't they concentrate on the things that matter? "Cheat or use, develop or distribute automation software programs ("bots"), "macro" software programs or other "cheat utility" software program or applications which are designed to modify the Playdom experience to the detriment of fair play;"

People who got thousands of skill points & brownies by a "glitch" & the bots who ruin the BL & FL are fine but if you type an acronym that could mean different things you get muted/name changed? Are you serious?:confused:

[Loubielola]

If PD is so worried about their TOS, why don't they concentrate on the things that matter? "Cheat or use, develop or distribute automation software programs ("bots"), "macro" software programs or other "cheat utility" software program or applications which are designed to modify the Playdom experience to the detriment of fair play;"

People who got thousands of skill points & brownies by a "glitch" & the bots who ruin the BL & FL are fine but if you type an acronym that could mean different things you get muted/name changed? Are you serious?:confused:

Dead serious. Pretty warped, isn't it?

[mysticgirl916]

A few suggestions for future party planning events:

1. Increase the maximum amount of plates one can receive to 50 per day. With all the food we need to craft, 25 per day isn't enough - you need 4 plates to craft each of the 4-hour item
2. An extra crafting slot for appetizers for a total of 4. People can't seem to get much done with 3 slots
3. Decrease the amount of time needed to craft each food item by 1 hour from 2-3-4-5 to 1-2-3-4
4. A better drop rate on the ingredients
5. Decrease the amount of platters needed in the last 2 venues (the requirements for the first 2 are okay)

Otherwise, the decrease on the amount of sisters needed for each venue and the distribution of paint brushes (plus an opportunity to buy the ones you need outright rather than go for 5BP a spin in a separate gala) is a vast improvement from the last party-planning feature

[PrincessAbby]

Is there anyone besides Sasha that works in support? She really does a bang up job with answering tickets. *eyeroll*

[iRosz]

I would just like to throw out there, for all the people praising PD for lowering the number of sisters needed for the venues, that some of us, like me, still need 50 sisters! So, um, no I do not give positive feedback for making changes.

[EvaTakesNoPrisoners]

First off, I wanna say I miss Whitney. At least she was present on the forums even if she couldn't help all the time.

Second off, I've been playing less the last few days for fear of getting muted or banned.

This sucks Aubrey. :(

And when you get an ad pop up and a game pop up (like the new keepsake collection posts) at the same time and you x out the ad pop up the game pop up closes too. I would like to share with my sisters please :/

[PrincessAbby]

First off, I wanna say I miss Whitney. At least she was present on the forums even if she couldn't help all the time.



Agreed.

[rmlawson4]

If PD is so worried about their TOS, why don't they concentrate on the things that matter? "Cheat or use, develop or distribute automation software programs ("bots"), "macro" software programs or other "cheat utility" software program or applications which are designed to modify the Playdom experience to the detriment of fair play;"

People who got thousands of skill points & brownies by a "glitch" & the bots who ruin the BL & FL are fine but if you type an acronym that could mean different things you get muted/name changed? Are you serious?:confused:

Exactly.


First off, I wanna say I miss Whitney. At least she was present on the forums even if she couldn't help all the time.

I never thought I would say this about Whitney, but I agree...I miss her!

[PrincessAbby]

The drop rate on the pink brushes has NOT improved at all. Going into the game today, I had zero.. I maxed out and got 1! ONE out of twenty five. I'm sure there are STILL people who aren't getting any, but having that kind of a drop rate, on a limited time event is rather ridiculous. Please suggest to the team that they fix the drop rate.

[ღHeatherღ]

The drop rate on the pink brushes has NOT improved at all. Going into the game today, I had zero.. I maxed out and got 1! ONE out of twenty five. I'm sure there are STILL people who aren't getting any, but having that kind of a drop rate, on a limited time event is rather ridiculous. Please suggest to the team that they fix the drop rate.
I was having trouble with purple but finally got them. I haven't had an issue with any other color yet. I heard some having problems getting blue ones to drop.

[Suzume]

I was having trouble with purple but finally got them. I haven't had an issue with any other color yet. I heard some having problems getting blue ones to drop.

The blue ones are the worst for me, but pink and purple have been dropping fine. :confused:

[Katie Superstar]

Aubrey, hi again!
I´ve got another question : on Facebook my house size got low - is this because i deleted people from my FB friends? but tutorial here on forum saying that I can do that without house size getting low

You can remove people from your Facebook friend's list and they will still be your SL sister, but a lot of people delete SL sisters who they no longer have on FB because they can't send each other gifts, etc.

[Antonina Tonya]

You can remove people from your Facebook friend's list and they will still be your SL sister, but a lot of people delete SL sisters who they no longer have on FB because they can't send each other gifts, etc.
they stayed my sisters 4 few months but then SL/PD removed them from my house

[monkey54]

I just received a message stating... The House Mom rewarded you with negative brownie points and then have your brownie points removed???

Kind of strange...

Has this happened to anyone else?

I wrote to support with a screen shot of the message...

[Krista Erin]

We continue to wait weeks upon weeks for updates on issues that have been around at least twice as long as our current community manager (majors not giving lower level prizes after you get a higher level prize first; Attack Again button randomly disappearing). We're told to open tickets with Support, but when we do, we get responses that indicate that they haven't bothered to read our ticket at all, or better yet, "INSERT CUSTOMIZED RESPONSE HERE". At this point, can you really blame us for resorting to lowest common denominator language? We aren't being listened to and we know it.

The rant above doesn't even touch upon the recent mutes/bans and how completely non-uniformly the rules around here are applied. How do you guys expect us to know what the rules are when Sasha can't tell two people the same thing in response to the same question?

[rmlawson4]

The rant above doesn't even touch upon the recent mutes/bans and how completely non-uniformly the rules around here are applied. How do you guys expect us to know what the rules are when Sasha can't tell two people the same thing in response to the same question?

Meanwhile a curse word name is used in a name on the In Crowd list...it's amazing how non-uniformly the mutes/bans/name changes are...

We are all adults and we can all talk as we feel. What gets me is the people who bring real life issues into the game - talking about "I will bury you like your sis" when a sister dies, or "I hope you get cancer and die, bleep", or even the threat of being reported as a bot for playing the game "3 attacks=bot report". These are the REAL bullies, the REAL issues, the ones who are mass-reporting to make this game THEIRS. I want to leave sooooo badly, but darn it, I WILL NOT LET THE REAL BULLIES WIN! I've played SL for 3 years 11 months. I have invested TONS AND TONS of time & energy into the game. I REFUSE to let this new wave of bullies make us long-time, strongly built players leave the game.

However, besides reporting, them, what else can be done? When they are already bombarded w/mass-reports for nonsense? Such a shame. I am very sad.

[WindyGrrl]

We continue to wait weeks upon weeks for updates on issues that have been around at least twice as long as our current community manager (majors not giving lower level prizes after you get a higher level prize first; Attack Again button randomly disappearing). We're told to open tickets with Support, but when we do, we get responses that indicate that they haven't bothered to read our ticket at all, or better yet, "INSERT CUSTOMIZED RESPONSE HERE". At this point, can you really blame us for resorting to lowest common denominator language? We aren't being listened to and we know it.

The rant above doesn't even touch upon the recent mutes/bans and how completely non-uniformly the rules around here are applied. How do you guys expect us to know what the rules are when Sasha can't tell two people the same thing in response to the same question?


How DARE you question the ministry?!?!? 10 points from Gryffindor!

All the best, etc., etc., Professor Umbridge

[Krista Erin]

How DARE you question the ministry?!?!? 10 points from Gryffindor!

All the best, etc., etc., Professor Umbridge

Good thing I'm a Slytherin - come on, you know me better than that!!! ;)

[Margarita Mama]

Has she lost her link to her posts??? Maybe she was only allowed a 30 minute computer time today and clicked the wrong link. I really am trying to think of ANY reason why she is failing to even approach this thread. Maybe we scared her off. Or maybe she has NO answers

[Tita]

Whitney come back please xD

[Suzume]

Has she lost her link to her posts??? Maybe she was only allowed a 30 minute computer time today and clicked the wrong link. I really am trying to think of ANY reason why she is failing to even approach this thread. Maybe we scared her off. Or maybe she has NO answers

Not to sound mean, but I genuinely have no idea what they're paying her for. She barely answers 3 questions a week and then takes off, not to be seen again until next Wednesday, when the pointless process starts all over. Whitney wasn't much better.

I really wish we had a community manager who was actually dedicated enough to stick around and answer questions longer than a few minutes. Even if the answers weren't helpful, at least we'd feel like someone was paying attention. We're really just talking to ourselves in here :/

[Krista Erin]

I'd also like to reiterate the fact that people continue to receive credit card authorizations from Playspan when they have not been VIP for MONTHS - including some to the tune of THOUSANDS of REAL LIFE DOLLARS.

[rmlawson4]

I really wish we had a community manager who was actually dedicated enough to stick around and answer questions longer than a few minutes. Even if the answers weren't helpful, at least we'd feel like someone was paying attention. We're really just talking to ourselves in here :/

I agree. Seems that "lunchtime" is all we get...and even then it's about 30 mins of time online. A couple hours ago she told me she was going through the thread to answer, so hopefully we see something today. If not, I will just give up on her. Seems that Technical Support and Community Managers mean nothing to us players. I have actually found the Forums Mods to be MUCH more helpful than ANY tech support person or community manager. *crossing fingers* Hoping things change, but not holding my breath. *sigh*

[PrincessAbby]

I have a pm into Aubrey about MY unwarranted mute (that's since been lifted because time expired) because someone sent in an altered screenshot, slapped a name of a "mini" I CURRENTLY NOR HAVE I EVER OWNED in it, and when I talk to support, I get SASHA, who obviously did NOT look at my accounts because if she had, she would have SEEN that I have not now, nor have I ever had, a mini that uses MY REAL NAME, and she CLOSED the ticket to comments. The PM to Aubrey? A WEEK OLD! A WEEK!

The sad thing, Aubrey WAS online earlier, but she's not done ANYTHING. She's not responded to her thread, not to my pm, nothing. She's utterly useless, like the rest of PD and its "support". I really do not believe there is anyone else besides Sasha that works in support at this point.

[dainsey]

I think it's just glaringly clear at this point that they don't care. They just don't care. On a bright note, I haven't spent a penny on BPs in a couple of weeks -- so I guess they are helping me care less, too. I used to spend money all willy nilly on this stuff. I think those days are over.

Sunshine and princess rainbows all around! xoxoxo

[Bluebell from Hell]

Me too. I used to spend a fortune. I think the days of that are over. I still have my VIP and the days for that are about over too. These unwarranted mutes and bans for ridiculous "transgressions" that AREN'T transgressions and now we can't even get answers to ongoing questions on a thread that is supposed to be ANSWERS. It is patently obvious that Playdom doesn't care about us as customers, so there is no reason to continue supporting them with my money.

Oh yeah, and BUTTERCUPS!


I think it's just glaringly clear at this point that they don't care. They just don't care. On a bright note, I haven't spent a penny on BPs in a couple of weeks -- so I guess they are helping me care less, too. I used to spend money all willy nilly on this stuff. I think those days are over.

Sunshine and princess rainbows all around! xoxoxo

[rmlawson4]

Me too. I used to spend a fortune. I think the days of that are over. I still have my VIP and the days for that are about over too. These unwarranted mutes and bans for ridiculous "transgressions" that AREN'T transgressions and now we can't even get answers to ongoing questions on a thread that is supposed to be ANSWERS. It is patently obvious that Playdom doesn't care about us as customers, so there is no reason to continue supporting them with my money.

Oh yeah, and BUTTERCUPS!

Agreed. It's good to know, though. Honestly I would rather have been told "Sorry, folks, we just don't care enough about our players to give an egg" than to have peeps pretend they care when they don't. Glad hundreds are leaving their money in their pockets now, or frequenting other companies. Because at this point, it is BLATANTLY clear no one in the forums, nor at PD (from tech support to the developers to the exec team) cares.

And, at this point, neither do I. Another UNSATISFIED customer. YAY!! Fairies and Dixie Pust for all!

[Lilbitofspook]

El Guapo, I see you are browsing this thread. Do you have anything to offer? Please.

[PrincessAbby]

Frankly, if this is the kind of treatment this app is going to get, then I wish PD would just pull it. Really, because this utterly tastless and disrespectful to those who still pay YOUR bills.

*your meaning the employees of PD*


I echo the rest of the players who have said they are not putting another dime into this company. I LOVE SL as an app, don't get me wrong, its the best fashion game app I have come across, but the company that runs it? That's not even worth my effort to comment on.

[SheDevil13]

Are you not receiving any gifts/invites at all? Have you tried clearing your inbox first?
I am a user on the tagged/hi5 site and I have done pretty much everything I could think of, I cleared my cache, cookies and my inbox and still I get nothing from sorority life... No gifts or team invites... I can't even add people to my house since the requests to join my house don't go through, plus my invite lists don't show any of my new friends at all. Nothing from sorority life is getting to us.

[Lilbitofspook]

El Guapo, I see you are browsing this thread. Do you have anything to offer? Please.

I guess not. :(:confused:

[monkey54]

This is the message I received today from the House Mom.

She took 83 BP's from me... She Must Hate Me!!!

http://i197.photobucket.com/albums/aa63/MySpaceMonkey54/83BPsRemoved-1.jpg

Anyone else ever see this before?

I wrote support about it...

[IVF Mama]

It's obvious that neither PD nor Aubrey cares about us. I used to spend a ton of money every month on the game also but I quit when customer support pushed me too far. I have tickets that are from APRIL that have not been answered yet, they keep telling me to clear my cache which I have done countless times. If any other business had customer service this poor they would be bankrupt by now.

[Margarita Mama]

This is the message I received today from the House Mom.

She took 83 BP's from me... She Must Hate Me!!!

http://i197.photobucket.com/albums/aa63/MySpaceMonkey54/83BPsRemoved-1.jpg

Anyone else ever see this before?

I wrote support about it...

I have NEVER ever seen that before, and I've been here for years. Good luck with getting support on that one!!! Report back if you do hear though. I think i'll go spend all mine, just in case!!!

[sparklediamant]

Will someone PM me or just reply to me and fill me in on the ban/muting thing? I was out of town over the weekend and I guess I missed it. My feed isn't very active, maybe because peeps are muted??

[monkey54]

I have NEVER ever seen that before, and I've been here for years. Good luck with getting support on that one!!! Report back if you do hear though. I think i'll go spend all mine, just in case!!!

I will let you know... I am still very confused by this one. :confused:

[PrincessAbby]

Day two of maxing out paintbrushes and did not get ANY pink brushes, or YELLOW brushes. Aubrey, WHY is there is such a discrepancy in drop rates for the brushes? I mean I don't understand why PD is so stingy on items that are FREE. People do NOT want to do this stuff if it is this difficult. I really do NOT get this logic. At All.

[rmlawson4]

Day two of maxing out paintbrushes and did not get ANY pink brushes, or YELLOW brushes. Aubrey, WHY is there is such a discrepancy in drop rates for the brushes? I mean I don't understand why PD is so stingy on items that are FREE. People do NOT want to do this stuff if it is this difficult. I really do NOT get this logic. At All.

^Exactly.

[Lorielle]

Day two of maxing out paintbrushes and did not get ANY pink brushes, or YELLOW brushes. Aubrey, WHY is there is such a discrepancy in drop rates for the brushes? I mean I don't understand why PD is so stingy on items that are FREE. People do NOT want to do this stuff if it is this difficult. I really do NOT get this logic. At All.

I honestly can say that in all my eight characters, there is no one color that I have had trouble getting. I actually thought they came through quite well this time.

[PrincessAbby]

I honestly can say that in all my eight characters, there is no one color that I have had trouble getting. I actually thought they came through quite well this time.

Lucky you. I was lucky last time.. Now it seems I am in the boat that others were in then.

[iRosz]

Day two of maxing out paintbrushes and did not get ANY pink brushes, or YELLOW brushes. Aubrey, WHY is there is such a discrepancy in drop rates for the brushes? I mean I don't understand why PD is so stingy on items that are FREE. People do NOT want to do this stuff if it is this difficult. I really do NOT get this logic. At All.

Yellow is giving me the most trouble this go round too.

And I just did the new BP offer (for both glam) and shock and surprise, it did not appear in my closet. Before you tell me too Aubrey, I cleared my cache to no avail and then opened a support ticket. Not happy right now...

[rmlawson4]

Of course, this thread has been ignored daily since it's inception. I give up on it. It means NOTHING anymore. It's not "Welcoming Questions", it's "Ignoring players". *sigh*

[safyrejet]

I find myself waiting on red and teal brushes, but not to the point where I have days go by without a single one dropping...yet.

[Krista Erin]

Aubrey, what say you to the support answer below? If the rep had bothered to READ the ticket, they would have known that whatever "changes" they made were NOT going to credit the glam to the user in question.

Here's an example from the thread on the Glam forum:

Thanks for contacting Playdom. Your ticket (#1718595) has been reviewed and we've responded in the thread below. I hope we addressed your concern. If not, please respond to this email and we'll get back to you shortly.

=====



--------------------------------------------------------------------------------

Sasha, Jul 10 01:09 pm (PDT):
Dear Playdom Gamer,

Thank you for contacting Playdom Game Services. We sincerely apologize for the frustration this issue has been causing you. Our team recently pushed out some changes that may have addressed this issue. Please let us know if you are still having trouble.

Playdom Game Services Department
www.playdom.com


--------------------------------------------------------------------------------
-------------------------------------------------------------------------------
Jul 10 11:48 am (PDT):
Cleared my cache and did a full game refresh.
Still no glam.


--------------------------------------------------------------------------------

Jul 10 11:30 am (PDT):
I just purchased the 100 brownie points with glam offer, I received the brownie points but not the hair or the dress.
Please credit my game with this.

[Tita]

Aubrey, what say you to the support answer below? If the rep had bothered to READ the ticket, they would have known that whatever "changes" they made were NOT going to credit the glam to the user in question.

Here's an example from the thread on the Glam forum:

Thanks for contacting Playdom. Your ticket (#1718595) has been reviewed and we've responded in the thread below. I hope we addressed your concern. If not, please respond to this email and we'll get back to you shortly.

=====



--------------------------------------------------------------------------------

Sasha, Jul 10 01:09 pm (PDT):
Dear Playdom Gamer,

Thank you for contacting Playdom Game Services. We sincerely apologize for the frustration this issue has been causing you. Our team recently pushed out some changes that may have addressed this issue. Please let us know if you are still having trouble.

Playdom Game Services Department
www.playdom.com


--------------------------------------------------------------------------------
-------------------------------------------------------------------------------
Jul 10 11:48 am (PDT):
Cleared my cache and did a full game refresh.
Still no glam.


--------------------------------------------------------------------------------

Jul 10 11:30 am (PDT):
I just purchased the 100 brownie points with glam offer, I received the brownie points but not the hair or the dress.
Please credit my game with this.
unbelievable..
so another day without Aubrey?

[bijoukira]

Absence of Aubrey

[PrincessAbby]

unbelievable..
so another day without Aubrey?

No, she was here, on her thread, and didn't reply to anything.

[Tita]

No, she was here, on her thread, and didn't reply to anything.

even worse! :confused:

[~*Diana*~]

I am sure Aubrey won't respond to this because she clearly lacks in responding to people in her own threads :rolleyes: .

I just wanted to say how upsetting it is that all my Rock the Boat progress has been reset and I am unable to start all over seeing as all the events are at diamond where I left them last, go figure.

I logged in today to see that I have lost a boarder. My SA achievements are all missing except three of them and my summer fun achievement is at 0.

[Lorielle]

Aubrey, what say you to the support answer below? If the rep had bothered to READ the ticket, they would have known that whatever "changes" they made were NOT going to credit the glam to the user in question.

Here's an example from the thread on the Glam forum:

Thanks for contacting Playdom. Your ticket (#1718595) has been reviewed and we've responded in the thread below. I hope we addressed your concern. If not, please respond to this email and we'll get back to you shortly.

=====



--------------------------------------------------------------------------------

Sasha, Jul 10 01:09 pm (PDT):
Dear Playdom Gamer,

Thank you for contacting Playdom Game Services. We sincerely apologize for the frustration this issue has been causing you. Our team recently pushed out some changes that may have addressed this issue. Please let us know if you are still having trouble.

Playdom Game Services Department
www.playdom.com


--------------------------------------------------------------------------------
-------------------------------------------------------------------------------
Jul 10 11:48 am (PDT):
Cleared my cache and did a full game refresh.
Still no glam.


--------------------------------------------------------------------------------

Jul 10 11:30 am (PDT):
I just purchased the 100 brownie points with glam offer, I received the brownie points but not the hair or the dress.
Please credit my game with this.

I have been gone since 3:30, but sometime since then they did credit me the glam. No response for my reply to the original ticket though.

[Krista Erin]

Aubrey?

[PrincessAbby]

Aubrey, can you please pass on to whatever team PD has that the ad pop ups need to go. More often than not, they appear over a bonus pop up. If we close the ad, we lose the bonus pop up behind it. I just lost a wall passport because of it.

[Tita]

So no Aubrey again?

[bijoukira]

I cant add or take money out of the bank, won't work on IE or Chrome

[Krista Erin]

Aubrey?

Polo?

[beachmom5x]

Marco?

[Lilbitofspook]

Marco?

Polo. That's about all this thread is good for. :( I honestly can not believe Aubrey did not show up. SMH.

[Just Ron]

Polo. That's about all this thread is good for. :( I honestly can not believe Aubrey did not show up. SMH.

Gone fishing? Gone out to get a pack of cigarettes? Gone with the wind?

And everyday SL dies a bit more...

[SLBugsMakePlayingNOfun!]

Wow still no Aubrey, so what has it been a full week? WoW just wow......

Paging all Aubreys to the thread with your name in it and a week old date.....maybe you feel too overwhelmed to answer us since you have ignored all these issues this long? Just breathe :) Then come respond to what you can we would appreciate some answer to questions issues and ironically enough we would love to hear you pass some things to the team....Please come back i think you can do it!! In all honestly i am completely serious that we would appreciate any help and attention you can give our issues, which have now gone unanswered over a week and this weeks thread was not started either, only one reason i can think of that would explain it and its that you quit, but i don't think so since you have browsed the thread.....so come talk to us please!

[bijoukira]

She posted somewhere here a couple days ago

[~*Diana*~]

Marco?

Fish out of water!!!!!




Oh sorry that's Aubrey........

[SLBugsMakePlayingNOfun!]

Fish out of water!!!!!




Oh sorry that's Aubrey........

LLOL this made me literally LOL and brought back memories of summers as a kid :) Ur so right though and look how many people are here interested and she hasn't even had the courtesy to say anything :(

[rmlawson4]

She posted somewhere here a couple days ago

A question in the Bugs & Tech issues thread...that's all. And she told me she would post, which is on my page, which I assumed would be that day, but alas, nothing. Honestly I am NOT surprised. I get the feeling she hates us and really doesn't want to answer. :(

[Tita]

Aubrey duty calls!! Look, you are Playdom Community Manager so your job is work with community(WE, the players, are the community) so please can you back to your job and work? No offense but is strange you don't answer..

[Antonina Tonya]

On MySpace again impossible to send game requests - no name in the list!!! Can´t add people to my House!!!

[SL Addict]

Yo Aubry are you ever going to act like you might actually be the go between for Playdom and their customers?

Just in case you do decide to join us again can you explain the "business reason" that you guys are now releasing event mastery glam in the 2 BP galas. First it was the Las Vegas dress and now this new 2BP gala has 2 mastery items. The swimsuit and the cycle outfit.... the cycle outfit is the mastery reward for the Run for National Sorority President... the most difficult event to master in the game......... I dare you to try and convince me that adding mastery items is anything more than more sloppy work from the development "team" :mad:

[Katie Superstar]

Hi Aubrey, I just wanted to let you know that the "attack again" button is still disappearing when it shouldn't. Can we have this fixed please? This started happening a while before Whitney left so has been going on for a long time now.

[monkey54]

:confused:

[Sarcasm.i.t]

*crickets chirp*

[PrincessAbby]

Marco? lol

Today's Thursday, and she didn't respond to this thread OR start a new one. I guess this week was just as hectic for Aubrey as it was two weeks ago.

[Tita]

Aubrey you are online everyday so why you don't answer?

[Aubrey415]

Sorry folks, I plan on on doing a long response before the end of the day. Might be a two-parter... And yes, it's been a hectic past two weeks...With last week being a short one and playing catchup from the American holiday, and the recent bugs... Sorry to leave y'all hanging. But I haven't forgotten about this. Kudos to those that continue to practice patience. ;)

[bijoukira]

Aubrey this game was so dirty to me last night I cant even descibe how angry I was and still am.

1st I log on to collect my appetizers, 2 of which were the platters. I was on the Midnight Buffet event. I get there and was reset back to the beginning and my appetizers were gone and like I said 2 of them were the full platters so that was a couple days wasted and tons of ingredients and paper plates. I cant progress any further with it because the decor events are diamond and cant get the prize from them again. Over a week wasted and how many paint brushes since I only needed 1 more pink on the Midnight Buffet event and had already painted with all my others.

2nd, I go in to Seoul to collect the 4 shoelace bracelets I had been crafting and they are gone, nothing being crafted and all of my Won are gone, 104,000 and some change. Not to mention all the money and materials it took me to craft the 4 shoelace bracelets

3rd I spin the Seoul Casino and spin 3 clouds which should have awarded me 54 BP's and only gave me 24. And yes I know for a fact I was only awarded 24, I checked the housemom page and refreshed.

What is going on with this game? Why did it decide to hate me last night?

[SLBugsMakePlayingNOfun!]

Sorry folks, I plan on on doing a long response before the end of the day. Might be a two-parter... And yes, it's been a hectic past two weeks...With last week being a short one and playing catchup from the American holiday, and the recent bugs... Sorry to leave y'all hanging. But I haven't forgotten about this. Kudos to those that continue to practice patience. ;)

Very nice to see you back Aubrey glad you had time to add that dig at the end.....do you think waiting months on end is not patient enough?? Really? good thing you managed to insult us since we waited over a week for you to even respond, you didn't start a new thread so blew this week too and ignored our posts when you saw them, but somehow in your mind we are not 'practicing patience'????

Have you ever food shopped? If you were in line and the checker let someone go ahead of you because they only had one thing and lets say they were elderly, im sure you wouldnt mind to much, then the checker does it again but its a kid rushing to school, ok maybe your fine again, but if this happened 52 more times and the checker never even asked you or spoke to you would saying something to the checker be soo wrong? Would you be at fault for not having enough patience? or would it be your right to say "Excuse me, im sorry, but i have been here 5 hours and 54 people already went ahead of me and i have places to be too, can you please stop letting people in front of me??" Maybe you wouldnt say that exactly and you werent there literally 5 hours or 51 people went ahead of you, but i hope you get the point, we have been more than patient and get the same junk responses, or no response like this last week(when now there are timers on everything things are even MORE time sensitive).

If we got better customer service i think we all would not mind a few things getting fixed before our issue. The problem is some issues are never being fixed and not addressed at all. So if you want patience start doing something beneficial for us!!

And starting off your return with a slap in our faces that we are not "practicing patience" which seems to be your new way to say "stop waiting weeks and weeks and getting impatient, just keep waiting!!" Apparently we must not be patient enough, you know 4 months is not good enough we should shut our traps and keep waiting for nothing to happen (yet you ask to be told when things go wrong, so go figure that one out)

I personally think we have alot of patience, im sorry you dont, but maybe if you can find it in your heart to respond more or atleast acknowledge us and the job you have, we wouldnt be so impatient? And insulting people with a backhanded compliment is pretty HS, like "WOW i love that dress on you it actually makes your butt look small!" What a nice compliment that was.....how sweet of you Aubrey dear!!!! ;)

[rmlawson4]

LOL at SLBugsMakePlayingNOfun!. Well said!

[Margarita Mama]

I wish I could treat my responsibilities in my work they way Aubrey has. Just ignoring it. I should totally expect to be fired, but it would be great to ignore the hard stuff, and pretend it wasn't there.

[SLBugsMakePlayingNOfun!]

LOL at SLBugsMakePlayingNOfun!. Well said! Thank you! :) But more importantly do you like my dress and does it make my butt look small?? & It glitters, to distract you from the price tag, in case you didnt notice :) LOL

***Twirling through the thread with glitter dress on**** Whhhhheeeeeeee! :)

[rmlawson4]

Sorry folks, I plan on on doing a long response before the end of the day. Might be a two-parter... And yes, it's been a hectic past two weeks...With last week being a short one and playing catchup from the American holiday, and the recent bugs... Sorry to leave y'all hanging. But I haven't forgotten about this. Kudos to those that continue to practice patience. ;)

Nearing the end of the workday...hoping to see something before we have to "be patient" for yet another weekend.

What are your other duties? Community Manager seemed to me to be relaying our issues in game to the team, then telling us what they say. Since we haven't seen you pop in for more than an hour or less a day, and not even answering the questions you asked us to ask here, I'm curious as to how the last 2 weeks have been too busy to be the SL forum's CM. Are you the CM for ALL PD games? Is the forum only 5% of your duties? For us players, we assume your CM duties are specifically for SL and your entire 40 hour work week is devoted to spending time here in the forums and relaying information. So when we don't see you, we think you are ignoring us. Maybe we would be more patient and understanding if we understood what your responsibilities are, and whether being the CM for SL forums is just a small part of your overall job?

[PrincessAbby]

Sorry folks, I plan on on doing a long response before the end of the day. Might be a two-parter... And yes, it's been a hectic past two weeks...With last week being a short one and playing catchup from the American holiday, and the recent bugs... Sorry to leave y'all hanging. But I haven't forgotten about this. Kudos to those that continue to practice patience. ;)

I'm still waiting on the post that was supposed to come. Unless she comes in within the next 20 minutes, I guess its safe to say we went another week without Aubrey. I'd like to know how in the world you are keeping this job Aubrey.

[rmlawson4]

I'm still waiting on the post that was supposed to come. Unless she comes in within the next 20 minutes, I guess its safe to say we went another week without Aubrey. I'd like to know how in the world you are keeping this job Aubrey.

AAAnnnnndddd....we did. :(

"Last Activity Today 01:18 PM"
She also said on 07-09-2012 @ 12:45 PM that "Answers in the thread are coming... Gotta comb through them first." but that didn't happen, either, which is why I wasn't holding my breath. Like I said, I'm kinda done w/"Answers with Aubrey". There aren't any answers at all, sadly. I'm feeling extremely obsolete right now.

[Suzume]

You know what guys? Aubrey's right. We SHOULD be more patient. We're being unreasonable, wanting better customer support and fixes for major problems in the game. After all, it's not like we've been waiting for decent answers for months on end, or been screwed over again and again. We should just sit down and be quiet and stop pestering her for attention. It's not like answering questions here is her JOB or anything.




Very nice to see you back Aubrey glad you had time to add that dig at the end.....do you think waiting months on end is not patient enough?? Really? good thing you managed to insult us since we waited over a week for you to even respond, you didn't start a new thread so blew this week too and ignored our posts when you saw them, but somehow in your mind we are not 'practicing patience'????

Have you ever food shopped? If you were in line and the checker let someone go ahead of you because they only had one thing and lets say they were elderly, im sure you wouldnt mind to much, then the checker does it again but its a kid rushing to school, ok maybe your fine again, but if this happened 52 more times and the checker never even asked you or spoke to you would saying something to the checker be soo wrong? Would you be at fault for not having enough patience? or would it be your right to say "Excuse me, im sorry, but i have been here 5 hours and 54 people already went ahead of me and i have places to be too, can you please stop letting people in front of me??" Maybe you wouldnt say that exactly and you werent there literally 5 hours or 51 people went ahead of you, but i hope you get the point, we have been more than patient and get the same junk responses, or no response like this last week(when now there are timers on everything things are even MORE time sensitive).

If we got better customer service i think we all would not mind a few things getting fixed before our issue. The problem is some issues are never being fixed and not addressed at all. So if you want patience start doing something beneficial for us!!

And starting off your return with a slap in our faces that we are not "practicing patience" which seems to be your new way to say "stop waiting weeks and weeks and getting impatient, just keep waiting!!" Apparently we must not be patient enough, you know 4 months is not good enough we should shut our traps and keep waiting for nothing to happen (yet you ask to be told when things go wrong, so go figure that one out)

I personally think we have alot of patience, im sorry you dont, but maybe if you can find it in your heart to respond more or atleast acknowledge us and the job you have, we wouldnt be so impatient? And insulting people with a backhanded compliment is pretty HS, like "WOW i love that dress on you it actually makes your butt look small!" What a nice compliment that was.....how sweet of you Aubrey dear!!!! ;)

MTE. A sly little insult like that is not only extremely unprofessional, but also juvenile. Nice to see that they still have the nerve to insult their longtime, paying customers after all we've suffered through with this pathetic excuse for a company. I'd have quit a long time ago if I weren't so addicted to the game. It's sad, really, that such a good game has to be owned by such a horrible company. All we ask is basic respect and support and we can't even get that.

[bijoukira]

Its hard to be patient knowing that the Rock the Boat will be over soon and I have no way to complete it now unless they fix it.

[Guenhwyver]

I cant recieve gifts either have been unable to for a month or more. Have three accounts and it works on none of them.

[Aubrey415]

So does this mean that PD will slow down when new SAs and gaming features like Summer Fun, 5-Day gifting, etc. are released as well?

I'll let the team know about the feedback on the release rate. The idea of balanced gameplay varies, so the more feedback the better. Also, just a reminder, putting these limits was in no way meant to "limit" players or punish them, or make things less fun. The team discovered that the rate of gifting was overwhelming our systems, and therefore gifts, invites, requests, etc... were getting lost in transit. A limit to sending/receiving/having gifts was long overdue. You'll find that the majority of fb games have these. It's time we adapt. :)


If you look at the IC list for best gifter these days, you'll see that the people on that list send tens of thousands of gifts per week (Mimi sent over 5 times that much). I suppose the limiting is PD's way of stopping the bots like SLH, but that's just my theory

Exactly! As for bots and SLH and the rest of that junk, the team is continuing to investigate all reported users. Furthermore, a note to everyone, we're discovering that previous or current bot/cheat users are either having their accounts hacked or their stats/skills manipulated and their gifts disappearing. First and obvious solution, DON'T CHEAT and don't purchase "Sorority Life related products" outside of SL/PD. The team continues its investigation and looks to improve security, but for now I'd suggest re-reading the Terms of Service and Rules of Conduct if you plan on continuing to use or buy these third party products.

[Aubrey415]

Hi Aubrey,

In the previous thread I asked you to contact me regarding fraudulent credit card charges similar to those experienced by cyirra. I note that you have yet to contact me. Please do so at your earliest convenience.

I don't handle billing. You'll need to contact Support.


500 gifts a day - is this per avatar(mini) or total per account? or is it per person, as in I can send 500 gifts to each person in my house? This needs further explanation.

Also, Aubrey, (this is not directed at you - but if you would pass this along to the powers that be, I would appreciate it). I would like to point out that PD is the one who created the In-Crowd list of Best Gifter, so they only have themselves to blame!

The limit is 500 gifts/invites/requests per account. Sorry, should've been more specific. As for your comment on the "Best Gifter" list, I guess the team/PD has themselves to blame. Now we're making a change to improve the performance of the game. It's a solution, and we know that not everyone is happy with it. But it makes the game playable. We're sorry if it's an inconvenience that you, but having a basic gameplay feature functioning properly is important. It's time to adapt. ;)


I have noticed that a lot of people who use PayPal as payment for VIP and BP's have been getting their transactions cancelled and their VIP memberships cancelled.

What is going on with PayPal and Playdom?

This is due to an issue with our third party billing service and Paypal. PayPal users, please make sure that you're verified users. PayPal is going through a few changes, and if you have any other VIP questions, contact support since everyone's account details are unique. They can provide you more details and help you out with billing issues.


hello Aubrey
please fix the tagged plataform nobody can receive any gift / invite please help

Tagged users, we're very sorry for the delayed response. The team's fix will be released shortly. We're hoping early this coming week.


What's with all the mutings/bannings/name changes on behalf of PD, Aubrey?

If it's in violation of the TOS/Rules of Conduct (http://www.playdom.com/termsofservice) (i.e. derogatory, racist, offensive, profanity, etc...), it's probably why you're getting banned, suspended, or having your name changed.


Polo?

Ha! Good one! And sorry again everyone for the delayed responses.

[Tita]

Aubrey, any word about CC votes?

[Lorielle]

Aubrey, please pass on that the Campus casino is NOT awarding any winnings at all. They are NOT showing up in the balance on the House Mom page and not on the game itself.
Also, the pay table for the Seoul Casino does not match how it pays out.

[Lorielle]

Aubrey,
Can you please check into why the invite/gift list does not show all our sisters? It shows people that are on Facebook but not even playing the game and NOT in my house, so why can't it show my entire house?

[Aubrey415]

Aubrey, please pass on that the Campus casino is NOT awarding any winnings at all. They are NOT showing up in the balance on the House Mom page and not on the game itself.
Also, the pay table for the Seoul Casino does not match how it pays out.

The team discovered a few days ago that this issue is actually a visual display error. The BPs you win are actually being rewarded, it's just not being shown in the casino. If you file a ticket with Support, they can show you the number of BPs rewarded, spent, the number of attempts, etc... You can follow the updates on this issue here (http://forum.playdom.com/showthread.php?138563-Seoul-casino-not-awarding-prizes).

As for the pay table in Seoul, that's been updated and it's reflecting the correct prize.

For those that are hitting the jackpot, my suggestion is that if there is an issue, send a screenshot that shows that you won and that also shows your name and your avi. The team has been receiving a lot of similar screenshots from people trying to get credited for a reward that they didn't earn, so please make it worth your time and have the proof prepared.

[Aubrey415]

At the risk of this thread turning into a game of Aubrey Polo, this thread will now be closed. Once again, I'm sorry folks for the absence. And sorry to close, but it's better this way than have you all feel ignored. That's the last thing I want. The short 4th of July week and the recent bugs have been a little overwhelming... Till the next AWA... Have a great weekend!